Need Help with W32.Netsky.p@mm!enc Removal

Welcome to Major Geeks!

You need to attach the logs from SUPERAntiSpyware, Malwarebytes, and ComboFix that we requested.

Exactly where is Symantec detecting W32.Netsky.p@mm!enc

 

You still need to attach the other 3 logs requested in the READ & RUN ME and in my last message. Until you do this, there is nothing else we can do for you.

 

If ComboFix ran properly, the log will be C:\combofix.txt

If it did not run properly, then tell me what happened when you ran it. Also you will probably find a C:\Bug.txt log you can attach which is created when ComboFix does not run to completion. Also it is very important that ALL protection software is shutdown before you attempt to run ComboFix.


Your logs from SuperAntiSpyware and Malwarebytes can all be found as listed below;

Code:

C:\Documents and Settings\eastport\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\
[B]Apr 21 2009  465  "SUPERAntiSpyware Scan Log - 04-21-2009 - 12-14-01.log"[/B]
 
C:\Documents and Settings\eastport\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\
Apr 17 2009  815  "mbam-log-2009-04-17 (08-47-23).txt"
[B]Apr 21 2009  834  "mbam-log-2009-04-21 (12-26-38).txt"[/B]
Mar 26 2009  816  "mbam-log-2009-03-26 (14-11-46).txt"
[B]Mar 27 2009  979  "mbam-log-2009-03-27 (07-13-23).txt"[/B]
Mar 27 2009  844  "mbam-log-2009-03-27 (07-38-00).txt"
Mar 27 2009  841  "mbam-log-2009-03-27 (10-23-01).txt"

Only attach the logs I highlighted in bold print.


Can you goto the C:\WINDOWS\Temp\ folder and delete all the files in this folder?