Need Help!

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Please re-run Counterspy and have it delete/quarantine everything it finds.

Use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 6
Viewpoint Media Player (Remove Only)

Reboot and install:
Java Runtime 6

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
* On the page that opens, scroll down to ProtexisLicensing
* then right click the entry, select Properties and press Stop Service.
* When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
* Click OK until you get back to Windows.

* Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
* At the lower right, click on the Config button
* Then click the Misc tools button
* Select Delete an NT Service
* Copy/paste ProtexisLicensing into the box that opens, and press OK
* If you receive any error messages just ignore them and continue.
* Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Use windows explorer to find and delete:
C:\WINDOWS\system32\PSIService.exe

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZJxdm086LZUS
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
After clicking Fix, exit HJT.

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now attach new logs for:

* GetRunKey
* ShowNew
* HJT

 

The Java file may be corrupt ...download the new version Java Runtime 6

Your logs look clean. You may uninstall any programs we had you download.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
* go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!

 

Uninstall all traces of combo fix ....then if you feel you need to run it....download it:
Combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Attach the log in your next post.

 

Download combofix.exe and save it to your desktop.

Open a blank Notepad. Save the command below in Bold text in the
blank Notepad as a text file so that you can copy/paste it while in safe
mode:
"%userprofile%\desktop\combofix.exe" /wow

Reboot the computer into Safe mode.

once in safe mode and logged in as an Administrator, please continue with
the instructions below:

Go to start-->run and copy/paste in the following from the Notepad you
saved and click "OK":
"%userprofile%\desktop\combofix.exe" /wow

When finished, it will produce a log for you. Save it and post that log
in your next reply.

Note:
Do not mouseclick combofix's window while it's running. That may cause
it to stall. In your next post, please include:

A new hijackthis log
The combofix log

 

Tim, You need to update your links!

The correct link for ComboFix is below!

combofix.exe