Need help

:cool Hello everyone. My name is blackdog and I'm new and really do not know what I am doing. So bare with me. I am getting a blue screnn that tells me that I need to uninstall this : Authentium Security Firewall/Antivirus driver . Hah !!! I have no clue what this is ,or how to find it , much less uninstall it LOL . Really i'm crying :cry not laughing. Can someone help me without it costing me any MONEY ?? please !!! Thanks so much to anyone who reads this.

 

Thank you for the Welcomes. To Kestral13 I did what you said to do and could not find it listed. Next I don't know what BSOD is. SORRY I said I don't know what I am doing. And I can't tell you what kind of a fire wall I have either. DUH !!!!! I even had a hard time getting to these answers.But thanks. Hope someone will come up with something for me. I also need to throw in that when this blue screen appears,it says that it needs to close internet explorer ( I think ) so my computer is not harmed.It then dumps files ( I think again ) and then reboots. The screen is blue w/white printing. I hope this adds alittle more.

 

BSOD = Blue Screen Of Death. This refers to error messages that pop up, essentially crashing your PC. There's usually an error number like STOP:0x0000007E. These errors have a blue background and white lettering, and take up the entire screen. To continue using the PC after a BSOD, you must either power the PC off and on, or press the Reset button. Anyway: Click Start, click Run, and type appwiz.cpl and press Enter. This will take you to Add/Remove Programs. Look for this Authentium Security Firewall/Antivirus somewhere in the list. If you see it, select it, and remove it.

EDIT- I just read your above post for a 2nd time.... if you can post the error number and any file names or messages that it shows, we may be able to offer some better advice.

 

Thanks dlb. Now I know what BSOD means. I also followed your instructions. When I got to add and remove it was not there in the list. ?????? I did remove Norton / Symantec or anyting that I saw that pertained to it. Norton screwed up my computer once before. I think it was put on when I changed to earthlink. I also have dial-up soooooo everything is extremely S...L....O....W !! When and if I get the BSOD again I will make sure I can get whatever I can copy before it reboots. THANKS again.