need help

wrangler2100 · Dec 14, 2008

tried to start ie and everytime I do I get RESIDENT SHIELD pop up saying I have trojan horse generic
1 c.ABUS
2 c.ABUU
3 c.ABUT
I run a anti spyware and still get it any help would be great
plus I get a security alert saying I have a threat of win32.Netsky.Q

wrangler2100 · Dec 15, 2008

I deleted the folder that it said the trojan was in then went into msconfig - startup and unchecked the reg key that was also in the folder and restarted the warnings are not coming up anymore but it is still there , so is my comp still infected and did I do right or is there something else that I need to do ?

TimW · Dec 18, 2008

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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need help

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TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member