Need Help

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Make sure you follow the directions in step 7 to install HijackThis properly because you have not done so.

Also disable Spybot's Teatimer as requested in the READ ME.

Also you have two firewalls installed. You MUST NOT run multiple software firewalls. So you must uninstall ZoneAlarm since you already have your Antivirus and firewall from Trend Micro.

I see the below in your log. Is drive D a hard disk or a CD ROM? Who is your ISP? Do they use BroadJump Client Foundation ?
O4 - HKLM\..\Run: [WorkFlow] D:\Install\WorkFlow.exe

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis

.

 

Your forgot to answer my question. I repeat:

To disable TeaTimer, run Spybot and click Mode and select Advanced Mode. Then click Tools and select Resident. Now in the right window pane, uncheck TeaTimer. Also while this is open, in the left column now select IE Tweaks and then in the right pane make sure all the Miscellaneous locks are unchecked. Now quit Spybot!


Don't worry about files in C:\System Volume Information\_restore That is the System Restore folder. My final steps will take care of them later.

You did not do what was requested in step 0 of the READ ME related to emptying your Norton Nprotect folder which is full of garbage. This made your scanning take longer and made your logs much larger than they should be. Empty it now!

Copy the bold text below to notepad. Save it as fixMe.reg to your desktop (yes overwrite the previous one). Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

After clicking Fix, exit HJT.
Now get a new HJT log and attach it here. If the above BHO lines came back, we will ha

 

Just have HijackThis fix the below line:

O4 - HKLM\..\Run: [WorkFlow] D:\Install\WorkFlow.exe

Are you still having any malware problems?

 

Remember what I said earlier????

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You're welcome. Surf safely.