Need major help with spyware.

Discussion in 'Malware Help (A Specialist Will Reply)' started by Tessa4245, May 16, 2005.

  1. Tessa4245

    Tessa4245 Private E-2

    Hi, I know I have shopping wizard, home search assistant, plus probably many other viruses on my computer that I can't figure out how to get rid of. Here is a logfile of what i got when i ran hijackthis. I have no idea what to delete and I was wondering if anyone could help me.

    Edit by chaslang: Unrequested inline log removed
     
    Last edited by a moderator: May 16, 2005
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read the announcement and sticky threads. HJT logs should only be posted when requested and then they must be attachments. You have an HSA hijacker. Make sure you follow the steps in the READ ME FIRST that talk about this. Make sure you stop and disable the Service mentioned in step 2.

    Please follow the steps below:

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Since you have so many bad processes already running we need to start by fixing some of them to reduce the size of your log. Run HijackThis and select all the lines in the attached file and with no browsers opened click fix.

    - Now get a new HijackThis scan and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

    - PLEASE DO NOT REBOOT after posting this log or problems could mutate and spread.
     

    Attached Files:


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