Need some support.

Welcome to Majorgeeks!

You seem to have slipped by us without being noticed. I'm very sorry about that.

You appear to have an infection that has gotten itself into many of the files belonging to your Windows ME operating system. Its also may be infecting other executables.

You have this: http://www.bitdefender.com/VIRUS-137049-en--Win32.Gael.3666.html


This probably occurred because you are running your PC with not protection (no antivirus and no firewall). You also may be out of date with your Windows updates. I'm not sure we are going to be able to fix this (procedures to fix normally require a reinstall of the OS) but let's give it a try.

First download the below antivirus program and install it and get updates. Do not run a scan with it while in normal boot mode. If it starts one, just stop it. Then reboot your PC into safe mode and run a scan with it.

AntiVir Personal Edition 7 for Win9x/ME

If you can save a log from the above please do so.

While in safe mode, also locate the below file and delete it:

C:\dl.exe

Also delete all files and subfolders in the below folder:
C:\WINDOWS\TEMP\

Afterwards, run a new scan with Bitdefender online and attach the new log file. If you have to run it in normal boot mode, that's okay! I doubt this will work because in most cases this virus will infect each program run on the PC including the antivirus program just installed.

 

See step 1 on the READ ME and disable your system restore! But do not re-enable yet.

After disabling it, disconnect (unplug) your cable to the internet and then make sure you reboot! After reboot run Antivir again and save a new log. Attach the new log here.

 

You probably just blocked some processes from having access to the internet that need. For example your browser (or browsers). Like iexplore.exe. If you don't pay attention to what you are running and what pops up in a firewall and choose the wrong answer. You can block valid applications from having the access that they require. Likewise you can make a mistake and allow a malware process to have access when you should not. That is why you have to have a feeling for what YOU are running and and what the process names are. Just open the firewall and look at the programs/processes that you are blocking from having access and make sure you did not block iexplore.exe, explorer.exe, or svchost.exe.

Now re-enble System Restore. After that, you should work thru the below link:

How to Protect yourself from malware!