Need Virus help

Discussion in 'Malware Help (A Specialist Will Reply)' started by Slothmonster, Oct 23, 2009.

  1. Slothmonster

    Slothmonster Private E-2

    I went through the READ & RUN ME FIRST guide. Did everything I could. Everything went fine (and found no malware) until I ran RootRepeal. While the scan was initializing the computer restarted. Now when I run RR it says it's done and nothing was found, but the program crashes before I can save the log. It did save a crash report in the RR folder. After that I tried using MGtools but it couldn't start. I went through all of the possible errors and I didn't see mine on there. I went to download HijackThis and my browser kept crashing whenever I tried. Switched browsers and finally got it to work.

    Posting the logs I could get. I'll post again to put up my Hijackthis log.

    Thanks for any help you can offer
     

    Attached Files:

  2. Slothmonster

    Slothmonster Private E-2

    Hijackthis log

    Thanks
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Where exactly did you download MGTools to?? I am not seeing it installed anywhere. You also need to put Combofix on your desktop as instructed, not here:
    c:\downloads\ComboFix.exe

    Download MGTools to your root folder, presumably here:
    C:\MGTools.exe

    Now disable your AV and AS programs and then try running the MGTools.exe.
     
  4. Slothmonster

    Slothmonster Private E-2

    Did as instructed. Logs are attached. Thanks for the reply.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now let's use ComboFix to remove a bunch of malware files.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):
    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    File::
    C:\Documents and Settings\Casey\Local Settings\temp\11.tmp       
    C:\Documents and Settings\Casey\Local Settings\temp\85.tmp       
    C:\Documents and Settings\Casey\Local Settings\temp\96.tmp       
    C:\Documents and Settings\Casey\Local Settings\temp\a0.tmp       
    C:\Documents and Settings\Casey\Local Settings\temp\B.tmp
    C:\Documents and Settings\Casey\Local Settings\temp\E.tmp
    C:\Documents and Settings\Casey\Local Settings\temp\svf7o.tmp
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run Ccleaner to clean out only temp files and nothing else!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  6. Slothmonster

    Slothmonster Private E-2

    Here are the logs:

    Thanks again for all the help!


    I'll post again in a bit after I've used the computer more. Lately the computer seems to have reverted back to its normal responsive and fast self.
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     

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