Neighbors Computer - fake antivirus

Discussion in 'Malware Help (A Specialist Will Reply)' started by seversen, May 19, 2013.

  1. seversen

    seversen Private E-2

    The neighbors had what appeared to be a fake antivirus on their computer. I ran Malwarebytes before I realized there were more problems and went through your process. I will attach the Malwarebytes logs in another post.

    Thank you
     

    Attached Files:

  2. seversen

    seversen Private E-2

    Malwarebytes logs
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: WiseConvert Toolbar - {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - C:\Program Files (x86)\WiseConvert\prxtbWis0.dll
    O2 - BHO: UnfriendApp - {44ed99e2-16a6-4b89-80d6-5b21cf42e78b} - C:\Program Files (x86)\UnfriendApp\IE\common.dll
    O2 - BHO: WiseConvert - {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - C:\Program Files (x86)\WiseConvert\prxtbWis0.dll
    O3 - Toolbar: WiseConvert Toolbar - {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - C:\Program Files (x86)\WiseConvert\prxtbWis0.dll

    After clicking Fix, exit HJT.

    Now uninstall the below software:
    RegCure Pro
    UnfriendApp
    WiseConvert Toolbar



    Now please download OTM by Old Timer and save it to your Desktop.
    • Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\$recycle.bin\S-1-5-18\$42912af19d569c4110b9cbb16e3ba4fb\@
    C:\$recycle.bin\S-1-5-21-523376744-1997939498-2749181460-1000\$42912af19d569c4110b9cbb16e3ba4fb\@
    C:\$recycle.bin\S-1-5-18\$42912af19d569c4110b9cbb16e3ba4fb\U
    C:\$recycle.bin\S-1-5-21-523376744-1997939498-2749181460-1000\$42912af19d569c4110b9cbb16e3ba4fb\U
    C:\$recycle.bin\S-1-5-18\$42912af19d569c4110b9cbb16e3ba4fb\L
    C:\$recycle.bin\S-1-5-21-523376744-1997939498-2749181460-1000\$42912af19d569c4110b9cbb16e3ba4fb\L
    C:\$recycle.bin\S-1-5-18\$42912af19d569c4110b9cbb16e3ba4fb
    C:\$recycle.bin\S-1-5-21-523376744-1997939498-2749181460-1000\$42912af19d569c4110b9cbb16e3ba4fb
    C:\Windows\tasks\ParetoLogic Registration3.job
    C:\Windows\tasks\ParetoLogic Update Version3 Startup Task.job
    C:\Windows\tasks\ParetoLogic Update Version3.job
    C:\Windows\tasks\RegCure Pro.job
    C:\ProgramData\6o4v7yr6ikfw18072u
    C:\ProgramData\ParetoLogic
    C:\Program Files (x86)\ParetoLogic
    C:\Program Files (x86)\PC Speed Maximizer
    C:\Program Files (x86)\UnfriendApp
    C:\Program Files (x86)\WiseConvert
    C:\Program Files (x86)\Common Files\ParetoLogic
    C:\Users\KevinAmy\AppData\Local\Temp\*.*
     
    :Reg
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3DFEA064-B262-41BA-9E75-4E36ADDDF2D0}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\s]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{44ed99e2-16a6-4b89-80d6-5b21cf42e78b}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ebd898f8-fcf6-4694-bc3b-eabc7271eeb1}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{ebd898f8-fcf6-4694-bc3b-eabc7271eeb1}"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  4. seversen

    seversen Private E-2

    I was unable to run the uninstall for WiseConvert Toolbar.

    The only problem I am noticing currently is that AVG Free will not update. It says the connection with the update server has failed.

    Thank you for the help.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It is gone now.

    The only problem I am noticing currently is that AVG Free will not update. It says the connection with the update server has failed.[/QUOTE] Uninstall it using the below:

    http://www.majorgeeks.com/files/details/avg_remover.html

    Then reboot.

    Then redownload and reinstall from the below link:

    http://www.majorgeeks.com/files/details/avg_antivirus_free_edition.html


    Is it working okay now?
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds