neither malware program can access internet

hello,

i have very successfully used your malware removal protocol on my home computer, but it all stumbled on my work one.
i have all 4 programs downloaded and installed. i have, also, AVG internet security. with firewall, of course.
NONE of the malware programs can access internet for updates. superantispyware and spybot say "make sure you are connected or firewall is not blocking access".
same goes for malwarebytes.
none of the programs shows under "applications" in AVG firewall. none, i checked several times. usually, firewall asks me to grant or deny access for any new program that i have installed, and for some i have it set up like this per each internet access attempt. but these 3 prgms as if do not exist to AVG firewall.
same happens with firewall turned off.
also, i had a strange message from spybotS&D: "if you delete advertisement bots using this program, you will not be able to use root prgrams for them". ?? i did not have that on my home computer.

anyways, i am open to suggestions. so far, neither of the programs detected any malware on my machine, but then they are all fairly outdated and need updates, and it just does not go through. windows firewall is turned off.

 

ok, i have spybot and superantisyware logs attached. malware bytes simply says "scanned, time, etc, zero threats, etc".

if you need me to log anything else, please, let me know, i can't guess which logs to attach without knowing specifically, and i could not find in the forum which logs are "requested".

thank you for your help. btw, superanti... is set to start automatically at windows startup, and it does not. does on my home machine. just an observation.

 

thank you, will do. will have to do monday though.

it might sound silly, but would you, please, take a look at one for my home machine? just in case, as i had browser hijacked maybe a week ago and had it cleaned? will appreciate kindly. and i'll get that mglog for office machine monday.

have a great weekend.

 

thank you. sorry about confusion, learning the hoops, came naturally.

will get office machine log monday. enjoy your weekend

 

good morning and it's attached. this is for my office machine.
thank you in advance.

 

well, that's good news. problem was that none of malware programs will be able to contact their maternal sites for updates, so i was afraid that something on the machine is blocking them from doing so. even with firewalls turned off. i have odd ISP, it might be on their end, as some other programs have the same issue.
all's well that ends well. i'll just deal with it as is.
thank you for your time and consideration. enjoy spring time.