Network Connections Window is empty - no internet - nothing!

Below are the error messages I get (or got) prior to uninstalling and reinstalling my network drivers.

Dell Wireless WLAN Card Wireless Network Controller has encountered a problem and needs to close. We are sorry for the inconvenience.
Error signature
szAppName : BCMWLTRY.EXE szAppVer : 3.100.41.0 szModName : kernel32.dll
szModVer : 5.1.2600.5781 offset : 00012afb
Error Report
C:\DOCUME~1\Debbie\LOCALS~1\Temp\WERa12e.dir00\BCMWLTRY.EXE.mdmp
C:\DOCUME~1\Debbie\LOCALS~1\Temp\WERa12e.dir00\appcompat.txt

I ran all the malware programs in the XP Windows cleaning procdure; conferred with the malware forum, nothing was fould, and they have referred me to this software forum.

I have read all of the other posts about this type of problem and performed most of the standard repairs as stated above.

I still have nothing in my Network Connections window AND when I go into manage my divice drivers, I cannot get properties for any of the drivers at all.

Something screwy is going on.

I have included the following two lines from a hijackthis log because the second line has "Unknown owner" and this concerns me. I don't know if either shoud be there at all.

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

Any ideas?

 

Go to Dell's support page, enter the service code for the PC, download the network drivers (wired and wi-fi) to a CD or USB stick and reinstall them.

If the drivers still don't show in Hardware Manager, you might want to consider downloading Microsoft's PC transfer wizard to back up your desktop/settings and doing a complete reinstall of Windows (you'll need to do this from either the restore partition or the Dell recovery CD; the license code won't reactivate using a "retail" version of XP). If you use the PC transfer wizard, be sure to do a full scan with Malware Bytes immediately after restoring the files and settings.

My personal experience has been that - once XP becomes corrupted - it is hard if not impossible to repair it. Ultimately, wiping the drive and reinstalling should be less time consuming and give better results.

Hope this helps.

 

Thanks for the info, it's much appreciated. I'll see what I can do.