Neverending Malware removal...please help.

Welcome to Majorgeeks!

Please see step 3 of the READ ME. You have McAfee and Symantec installed.

Also please complete step 6 of the READ ME and attach the logs as requested.

 

Please always follow directions exactly as written. You did not follow the steps for getting your Bitdefender log as written in step 6. As a result you only attached a log summary which is of no use to us. When the procedure is followed you will be attaching a full log an HTML formatted file but it will have a .txt file extension so it can be uploaded as an attachment.

Let's get an installed programs list from HijackThis too!

Run HijackThis, click Open the Misc Tools section
Click Open Uninstall Manager
Click Save List (generates uninstall_list.txt)
Click Save, to save it to a file where you can find it.
Upload this file as an attachment too.

Your McAfee SecurityCenter Update Manager is still running and wasting system resources. We will have to fix this manually.

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to McAfee SecurityCenter Update Manager (or if not found look for mcupdmgr.exe) ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

mcupdmgr.exe

Now exit HJT and reboot

After reboot attach a new HJT log and the uninstall_list.txt log from HJT I requested too.

 

Is this current HJT log from normal boot mode. I curious as to why some problems that were displayed in your previous log do not show now. Did you run other tools to fix malware or did you fix some items on your own? Or was this a safe mode log instead of a normal boot mode log.

Before I can give you a fix, I need to know an answer for the above. But you can do the below:


The below two Java runtimes are old versions which should be uninstalled.
Java 2 Runtime Environment Standard Edition v1.3.1
Java 2 Runtime Environment, SE v1.4.2

LimeWire 4.9.37 <--- may contain malware. And there is a newer version that may not but we don't recommend using any P2P programs.

Mozilla Firefox (1.0.7) <--- old version. You should update.
Mozilla Thunderbird (1.0.7) <--- old version. You should update.

 

Which Look2Me tool did you run? Give a link so I know exactly what you ran.

Also you misunderstood my last message. We only want Normal Bootmode logs not safe mode. I just wanted to be sure that it was not from safe mode because it looked so different than previously.

 

Let's download two tools we will need:

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winaqc32.dll once and then click the kill button. After you have killed all of the winaqc32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of winaqc32.dll and kill it.

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKCU\..\Run: [Aaou] "C:\WINDOWS\system32\SSEMBL~1\scanregw.exe" -vt mt
O4 - HKCU\..\Run: [Dnemlht] C:\WINDOWS\?racle\chkntfs.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/02b45d74...p/RdxIE601.cab
O20 - Winlogon Notify: winaqc32 - C:\WINDOWS\SYSTEM32\winaqc32.dll


Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.
C:\WINDOWS\SYSTEM32\winaqc32.dll


If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

After reboot don't run anything else until you do the below.

Locate the below with Windows Explorer and delete them (some of them may already be gone but we need to double check)
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\GDMF41I3\wdinit64[1].exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\GDMF41I3\wdinit64[2].exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\KHAZWHIF\rdgCA2404[1].exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\KHAZWHIF\wdinit64[1].exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\KHAZWHIF\wdinit64[2].exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\KPQ7KDU7\wdinit64[1].exe
C:\Documents and Settings\cliff\Local Settings\Temporary Internet Files\Content.IE5\3JIHUA11\wdinit64[1].exe
C:\Documents and Settings\cliff\Local Settings\Temporary Internet Files\Content.IE5\FCYTRBCR\mullbin1[1].exe
C:\WINDOWS\temp\aaachhmd.exe
C:\WINDOWS\temp\akgpbimd.exe
C:\WINDOWS\temp\dioidjmd.exe
C:\WINDOWS\temp\gbcjdbmd.exe
C:\WINDOWS\temp\gnddodmd.exe
C:\WINDOWS\temp\hbdiiemd.exe
C:\WINDOWS\temp\hicefgmd.exe
C:\WINDOWS\temp\kmmfmcmd.exe
C:\WINDOWS\temp\mkogbamd.exe
C:\WINDOWS\temp\olpiepnd.exe
C:\WINDOWS\temp\win12.tmp.exe
C:\WINDOWS\temp\win17.tmp.exe
C:\WINDOWS\TEMP\win33.tmp.exe
C:\WINDOWS\temp\win6.tmp.exe
C:\WINDOWS\TEMP\winA.tmp.exe
C:\WINDOWS\temp\winE.tmp.exe
C:\WINDOWS\SYSTEM32\winaqc32.dll
C:\WINDOWS\?racle\chkntfs.exe <--- this may translate into oracle. Delete the whole folder

Now attach a new HJT log here in your next message and tell me how the steps went.

Also make sure you tell me how things are working now!

 

You're welcome!

Good! That is the tool I was hoping you had used!

Just have HijackThis fix the below left over from the malware:

O20 - Winlogon Notify: winaqc32 - winaqc32.dll (file missing)

After that you should be all cleaned up.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!