New CD RW-ROM Drive problems

The Sanyo CD-RW ROM drive that came with my Dell Optiplex 170L recently started giving me a lot of age problems so I replaced it with an LG Electronics GCC-4522B purchased from Radio Shack. Unfortunately, my computer can't find the GCC-4522B and no longer thinks that I have a Drive D. The drawer will open and the light flashes - but that's all. I've tried all avenues and can assure you that it's connected properly.
As a last resort I contacted technical support at LG Electronics (America) and they told me to go to Dell for a driver update but Dell doesn't list anything for this particular product. Incredibly, both of the individuals that I spoke to at LG support never mentioned that LG Electronics maintains its own site for driver downloads which lists two possible software downloads for the GCC-4522B. Would it be safe try try one of these as a possible remedy? Would I be risking anything in the process?

 

Thanks very much for the information. By the way, my Dell came equipped with a Samsung rather than a Sanyo combination drive - a bad typo on my part. The problem turned out to be a BIOS issue. Radio Shack, the company that I purchased the LG combination drive from, diagnosed and fixed the problem at no charge. Being completely ignorant about these things, all that I can tell you is that while working on the problem they mentioned "slave" and "master" and the final solution apparently had something to do with making changes to the "master". They also mentioned that Dell, in particular, is sometimes prone to BIOS issues.
I questioned them at the time about the LG update (which I still haven't installed). They were certain that it's little more than a minor performance enhancement and would have had no effect on allowing my computer to find or recognize the drive.
I would like to mention that what killed the Samsung drive was the same thing that caused cassette decks to start "eating" tapes - aged and slipping rubber belts. In the case of the drive, however, it's a single rubber belt responsible for opening and closing the drawer. It looks as though the LG belt is far easier to access and may, therefore, be replaceable.
Thanks again.