new dell Inspiron5558

tester36 · Oct 6, 2015

New computer , just a bit over 30 days old. has windows 10 on a 64 bit Inspiron 5558 when they asked to activate Contana? this thing started popping up in the back ground Playthru player and I can't get the printer to print 5x7 photos , I don't know if the two are related but this morning some auto thing came on to call Microsoft and I did then they wanted $350 to clean up my brand new computer . I have ATT service which gives me free Mcfee But the whole thing seems very suspicious this fellow says I need level 3 help and a infection sweep with adware removal , repair of all systems malfunction and a full system tune up and the addition of realtime system proactive software and they will give me a deal for $250. I have run the scans.

tester36 · Oct 6, 2015

Can't seem to find the other logs.

Kestrel13! · Oct 7, 2015

We're going to need to see all of the requested logs. Thanks

tester36 · Oct 7, 2015

Windows 10 is a tricky place.

tester36 · Oct 7, 2015

Hitman Pro log.

Kestrel13! · Oct 7, 2015

Windows 10 is a tricky place.
Click to expand...

I can imagine.

Do you have the MGlogs.zip as well from running MGTOOLs.exe?

tester36 · Oct 7, 2015

Kestrel13! said: ↑

I can imagine.

Do you have the MGlogs.zip as well from running MGTOOLs.exe?
Click to expand...

Yes , I'm sorry I missed that one.

Kestrel13! · Oct 7, 2015

You've gone and attached a single log there from out of the MGlogs.zip. I want you to attach the actual MGlogs.zip not individual files from within it. Thanks

tester36 · Oct 7, 2015

Kestrel13! said: ↑

I can imagine.

Do you have the MGlogs.zip as well from running MGTOOLs.exe?
Click to expand...

Trying again , atleast I think this time its right! Thanks for your help.

tester36 · Oct 8, 2015

This morning Malwayre bytes is blocking pop ups but they still come back of course and I had to reboot twice to get on the internet.

Kestrel13! · Oct 8, 2015

Sorry for the delay.

Re run Malware Bytes and have it remove all that it finds.

Re run Hitman Pro and have it remove items under the heading Malware and also Malware Remnants. Attach log afterwards.

http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VOTPrx (C:\Users\teste\AppData\Local\JumpstarSto895\VOTPrx.exe) -> Found

[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\VOTPrx (C:\Users\teste\AppData\Local\JumpstarSto895\VOTPrx.exe) -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

...and the same for these items on the task tab please...

[Suspicious.Path] %WINDIR%\Tasks\ElasCav88.job -- C:\Users\teste\AppData\Local\SecuSt38\Sereplace.exe -> Found

[Suspicious.Path] %WINDIR%\Tasks\FresSt25.job -- C:\Users\teste\AppData\Local\SecuSt38\Setoogle.exe -> Found

[Suspicious.Path] \ElasCav88 -- C:\Users\teste\AppData\Local\SecuSt38\Sereplace.exe -> Found

[Suspicious.Path] \FresSt25 -- C:\Users\teste\AppData\Local\SecuSt38\Setoogle.exe -> Found

[Suspicious.Path|VT.PUP.Optional.DownLoadAdmin] \UpdateAdmin -- C:\Users\teste\AppData\Local\UpdateAdmin\UpdateAdmin.exe (/RUN) -> Found

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.

http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.

Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Attach JRT.txt to your next message.

Re run Hitman Pro again (just a scan) and attach new log also.
Same for Malware Bytes
Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!

tester36 · Oct 21, 2015

Sorry I am so slow , I have had two deaths in the family and not been home in two weeks. I did not find some of the files you had listed

Kestrel13! · Oct 22, 2015

tester36 said: ↑

Sorry I am so slow , I have had two deaths in the family and not been home in two weeks. I did not find some of the files you had listed
Click to expand...

I am *so* sorry to hear this.

Which logs could you not find?

tester36 · Oct 22, 2015

In rogueKiller under registry I could not find the two detections you had listed it wasn't a log it was the suspicious path links

Kestrel13! · Oct 22, 2015

What about Malware Bytes? Did it find anything else when you ran it again?

You also forgot this part:

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!
Click to expand...

tester36 · Oct 22, 2015

Malwarebytes ran clean this last time.
The computer seems to be running better . I wish I knew what I did to get this , I have Mcafee through my ATT provider but I don't like it much doesn't seem to catch anything. Do you have any other recommendations for prevention? C:MGtools\GetLogs.bat does not show in that format , it is on my desktop but I cant seem to attach it to the post.

Kestrel13! · Oct 24, 2015

Attach the log for JRT.
Re run Hitman Pro and RogueKiller again (just scans) attach logs.

I currently use Avast free edition, I would recommend this or Comodo free edition.

tester36 · Oct 25, 2015

Good Morning Kestril!
Sorry so slow. As I was trying to run the Rogue killer the computer kept restarting with the error Critical Process Died. But after the third try it did run.
Other things seem to be running correctly. Thanks for all your help I did not have the money they wanted to do all this.:wave

Kestrel13! · Oct 25, 2015

Hi tester

I don't know if the two are related but this morning some auto thing came on to call Microsoft and I did then they wanted $350 to clean up my brand new computer . I have ATT service which gives me free Mcfee But the whole thing seems very suspicious this fellow says I need level 3 help and a infection sweep with adware removal , repair of all systems malfunction and a full system tune up and the addition of realtime system proactive software and they will give me a deal for $250. I have run the scans.
Click to expand...

Scam. Microsoft will never call or email you. You did the right thing to not trust them. Reviewing the logs now.....

Kestrel13! · Oct 25, 2015

Will Hitman delete what it is still finding?

tester36 · Oct 25, 2015

I ran the hitman again and the history says what is there has been deleted. other wise I cant tell.

Kestrel13! · Oct 26, 2015

And is the computer running nicely again?

tester36 · Oct 26, 2015

Yes ! Very nicely , even better than when I first got it.

Kestrel13! · Oct 26, 2015

I am glad to hear that

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.

Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.

Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.

If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

tester36 · Nov 7, 2015

Thanks for all your help over the last many days. You are a great person to do these things for little appreciation and I do appreciate Major Geeks:wave

Kestrel13! · Nov 7, 2015

tester36 said: ↑

Thanks for all your help over the last many days. You are a great person to do these things for little appreciation and I do appreciate Major Geeks:wave
Click to expand...

You are *most* welcome! Safe surfing!

new dell Inspiron5558

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