New Dot Net and others....

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run this Using SDFix and attach the requested log.

Now run this Disable/Remove Windows Messenger and remove Windows Messenger.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

 

You did not attach the logs from ComboFix and ShowNew as requested. Please attach them so we can continue.

It looks to me like you may not have run ComboFix. At least not in the order the instructions were written. Some items it normally fixes are still showing in your HJT log.

 

I see you have Window Live installed. Does this contain an antivirus program and antispyware and maybe even a firewall???? Why are you running this at the same time as all of the Norton stuff?

Uninstall the below software:
Java 2 Runtime Environment, SE v1.4.2_01
RelevantKnowledge <-- this is malware


What is in the below folder?
C:\WA6P

Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

C:\WINDOWS\system32\??chost.exe
C:\WINDOWS\system32\PPPATC~1\ntvdm.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R3 - URLSearchHook: (no name) - {A114473C-FF84-AF7E-D6A8-D728EA7432C0} - C:\WINDOWS\system32\ruyoy.dll
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {A114473C-FF84-AF7E-D6A8-D728EA7432C0} - C:\WINDOWS\system32\ruyoy.dll
O4 - HKLM\..\Run: [w81d69cf.dll] RUNDLL32.EXE w81d69cf.dll,I2 0019011e081d69cf
O4 - HKCU\..\Run: [Npmmtosy] C:\WINDOWS\system32\??chost.exe
O4 - HKCU\..\Run: [Lerm] "C:\WINDOWS\system32\PPPATC~1\ntvdm.exe" -vt ndrv

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Documents and Settings\Daniel\Application Data\ZangoToolbar <--- the whole folder
C:\WINDOWS\NDNuninstall7_14.exe
C:\WINDOWS\system32\wcpsvtr.exe
C:\WINDOWS\system32\ruyoy.dll
C:\WINDOWS\system32\w81d69cf.dll
C:\WINDOWS\system32\PPPATC~1\ntvdm.exe

Now please delete the below. Note that the Questionmarks represent unprintable characters that were found during the scans, but they may appear to you as normal characters when you locate them using Windows Explorer. I will add comments in RED next to each item. Note the date of the folders which will help you to locate them:

Code:

"C:\Program Files\"
WNSXS~1       Nov 25 2006              "W?nSxS"  [B][COLOR=red]<-- may look like WinSxS[/COLOR][/B]

"C:\WINDOWS\system32\"
chost~1.exe   Oct 25 2006      438272  "??chost.exe"  [COLOR=#ff0000][B] [/COLOR][/B][B][COLOR=red]<-- may look like svchost.exe [/COLOR][/B]
[B][COLOR=red][COLOR=purple]DO NOT DELETE the real svchost.exe[/COLOR] [/COLOR][COLOR=purple]Locate this bad one by the file date and size.[/COLOR][/B]

Now run Ccleaner.

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now reboot in normal mode

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp\
C:\Documents and Settings\Daniel\Local Settings\Temp\

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Please go back to the READ & RUN ME step 2 to and complete those instructions properly. Then look for the files you said you could not find. They are there. They are in your newfiles.txt log. See for yourself. The only one that disappeared are
C:\Program Files\W?nSxS
C:\WINDOWS\system32\w81d69cf.dll
and possibly C:\WINDOWS\system32\PPPATC~1\ntvdm.exe

And if you see c:\windows\system32\svchost.exe with the following date and size 12/29/05 428KB Then delete it! Don't touch the 14k file because it is valid.

 

Okay those rescans removed some more of the problemsl however you told CounterSpy to ignore some of the items rather than having it fix the problems it found. Please rescan with CounterSpy and fix everything that it finds this time and attach a new log. There is no sense in scanning only to choice ignore.

 

Uninstall CounterSpy as it may be getting in our way. Then do the below.



Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - (no file)
O2 - BHO: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-86BD-FD60BB9AAE3A} - (no file)
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\backup\TB041029.DAT
C:\WINDOWS\system32\wcpsvtr.exe

Now run Ccleaner.
MAKE SURE NO BROWSERS ARE OPEN AT THIS POINT!
Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Based on your logs you did not do this:

Is there a reason you did not follow those steps exactly as written? Please follow those steps exactly. You can always set your start page back to Yahoo later when we finish.

 

Sometimes I can tell that the Reset actually worked by looking at the logs. Other times I cannot be sure. Based on your logs it looks like the Reset did not work at all. Thus if you do it again (make sure to click the Reset Web Settings button) and then change the home page to majorgeeks (at least for the time being) I can tell what is working and what is not. There could be some other issues here.

You did not attach a new log yet so make sure you have done the above and then attach a new log.

 

Okay let's try to do this a different way!

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.majorgeeks.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR

After clicking Fix, exit HJT.


Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now get a new HJT log and attach it!

 

Okay that's better!

Did you follow the directions EXACTLY in the READ & RUN ME for setting up Spybot and fixing the Ignore Products bug???? Double check.

Attach a log from Spybot if still having a problem.

 

Let's try fixing it with the below. Make sure that you have ALL browers closed and exit all other unnecessary applications before continuing. Also make sure you are logged in to an account that has administrator priviledges.


Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Check a Spybot log now.

Did we get it?

If not, there may be a registry ownership issue that needs to be fixed.

 

There are no other real issues in your log. Cookies are not problems (see: step 11 of How to Protect yourself from malware! )

And for the other message about

This is probably not due to malware. Someone or some software changed a setting on your PC. I will give you a patch to try and set it back to default.

But first here is some information you can read about this registry key and what it is used for in the below.

http://www.phdcc.com/xpsp2.htm


You may also find the below of interest:
http://www.microsoft.com/windows/ie/community/columns/improvements.mspx


Make sure that you have ALL browers closed and exit all other unnecessary applications before continuing. Also make sure you are logged in to an account that has administrator priviledges.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

 

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!