New hard drive troubles/ error

I got a new hard drive today, and after trying to install the recovery discs that Best Buy gave me four years ago, the process stops on the second disc at about 63% and gives me an error message that reads "Error 0x4001100200001005" with a second line that reads "If this continues, please contact HP Support." I'd really rather not talk to them if I can avoid it. Just like trying these recovery discs on the new hard drive, I got the same kind of error message (not sure if it was the exact same) when I tried the discs on the old hard drive that turned out to be dead and needed a replacement. Any insight or help on this would be greatly appreciated, as this whole thing has been giving me trouble for over a month now.

 

I would try to copy your second disc to a new CD/DVD to rule out a problem with the physical disc.

Download and install Imgburn to a working computer. Put your second CD in the drive but you don't want to explore it or anything so just close out autoplay when it pops up. Open imgburn and choose the "Create Image File from Disc" option to create an ISO file on your HD of the CD (an exact copy). Then use imgburn's "Write Image File to Disc" option to burn the ISO file you just created to a blank disc.

Try the recovery again but use the copy of disc 2 instead of the original. See if you get any further.

 

After getting through 59% of burning the CD onto the computer, it says "I/O Error!" at the top. There's a bunch of stuff under that. Such as it says Interpretation twice, once followed by Check Condition and the second time Read (10) - Sector: 1301185. At the bottom it says SK Interpretation: Medium Error and then under that ASC/ASCQ Interpretation: Unrecovered Read Error. There's a few other things thrown in between: ScsiStatus, CDB, and Sense Area all followed by random numbers and letters. My options are cancel, try again, and continue. Try again and continue just end up bringing the message back up again.

 

That means you have a bad disc that imgburn cannot read either. Many times imgburn can go ahead and copy the disc even though the Windows installation can't use it. But in your case that doesn't seem possible.

Have you visually looked at the surface of the second CD to make sure there is nothing obvious that could be wiped off tho clean the surface?

I think there is a copying software specifically that tries to recover from damaged optical discs but I'm not sure if it would be able to do it as an ISO. I can't think of the which program it is at the moment. I'll take a look at his again tomorrow.

My best guess that the disc itself it the root of the problem. Worse comes to worse you can buy a new copy form HP for somewhere in the $20 range. But I or someone else will try to find a software that may have better luck with the CD. Just in case you have access to a third PC you could always try imgburn on that since it would be a different cdrom drive which might have better luck (unlikely just mentioning if you have a third machine available).

 

Yeah I've wiped the disc down quite a few times in the hopes of finally rubbing off whatever might be causing the problem, but with the same results time and time again. And would that new copy from HP be my easiest and cheapest option? Thanks for the help.

 

I had just been checking and they no longer have discs for your model (Dv6000).

There are other copying softwares I just can't come up with a name at the moment. I should have been in bed an hour ago, it was a very long day. I'll see if I can come up with something that would skip the bad sector rather than give up. If the damaged file isn't really needed and some program will copy everything else, you might be ok.

 

If you can't recover the disk using sach2's suggestions, I found this at a HP thread.

Make sure you have the exact product number. You can view these when you press the payment options button. $27 was the quoted price but I do not know if they pad shipping costs. I believe HP charges $20.

 

Past the 10 minutes. Setting Imgburn's read speed to the slowest possible setting and the write speed to no more than 4x may help. In the read settings of Imgburn you can check "Ignore read errors". This will skip bad sectors. I would check this if the slower read and write speeds do not work. If you see any fingerprints on the CD, try gently washing the disk with water and dish soap.

 

Thanks tgell. Nice find on the HP discs.

Please do try ignore read errors with imgburn to see if that gets you through. It would be the easiest way.

***
Roadkil's unstoppable copier is the software I was thinking about. If imgburn can't seem to do the job you might try unstoppable copier since it will give you a list of the files it can't copy which might be informative as to whether installation would proceed without them.

I would get the standalone version so no install needed. Then create a folder to hold the copied files. Also set your hidden and Operating System files to visible. Open Roadkil the Source: would be your CD drive. The destination would be your new folder. uncheck the box for "copied" files and hit copy button. See how many files it fails to copy. That should tell us what type of shape the disc is in.

 

I created the image file from the disc to put it onto the computer and the file is 4.19 GB, which I thought was a little too big. Then I tried to write it onto the new CD and it says "There doesn't appear to be enough space..." because it says the image size is 4,299 MB and the disc size only 702. The way I copied it was just by checking the ignore read errors box, I didn't do anything with the speed because I didn't really know what to do with that.

 

Seems like your recovery discs are DVDs. Do you have any blanks?

 

Yeah I think I might have one or two blank ones. And I just ran that Roadkill test and I now have three different things in the folder I sent everything to. One item is a folder "Preload" with a bunch of files in there. There are eight files titled "BASE" each with a different number after except one without one. Those numbers are 3,4,5,7,8,11,12. And those are all WIM files. There is an ASKCD2 file, a CD1 file, a DVD file, CSP.DAT file, and then a bunch of files starting with protect with a . followed by a bunch of different languages. The last file is titled SPLIT.LOG. The second item is titled HPCD.sys and the last and third item is titled Master.log. That seems to have a bunch of different information in it. With all this stuff, I don't know what I'm looking at or for. And should I burn that file onto the blank DVD and try it or should we look at this test first to see if it would even work?

 

I would just burn it if ou have the DVD to spare. Then try the install. Remember in imgburn to use the "Write IMAGE file" option. (This would be using the file that imgburn created.)

For information, when you use roadkil did it list any corrupted or skipped files in the window? If Roadkil had no skipped/corrupted files we could try burning the files it wrote to the folder instead of imgburn's ISO file.

 

No, there was nothing listed in Roadkill itself. At the bottom with all that information it has some stuff. Such as copied files 39, good files 39, corrupt files 0, skipped files 0. And then everything else looks good. Bytes copied is the same as good bytes copied and 0 corrupt bytes. And successful reads is the same as successful writes with 0 read errors.

 

So now that Roadkill had no skipped or corrupted files, what should I do?

 

So your Roadkil folder is 4.19gb and only has one copy of the files?

Try now using imgburn to create a new ISO of that folder which Roadkil created. So in imgburn select Create Image File from Files/Folders. Then use the third icon down in between the two panes of the image burn window to Browse for the folder with the Roadkil files. Then Select a destination on your HD for the new ISO file. Click the double icon to write the file. You will asked if you just want the files inside the folder and say Yes. When done use the "Write Image File to Disc" option to burn that newly created ISO file. Then try the recovery. ( I think it is worth creating this new ISO since Roadkil appears to have been able to read all the files. The other original imgburn ISO may be missing some information.)

I'm running an errand so I won't be back for an hour. Good Luck!

 

I'm back if you have any questions.

 

Sorry this has taken me so long to get back to you. I've been pretty busy the last few days and I am getting pretty close to just giving up and buying a new computer or something, because I've been messing around with this since the middle of May. I went through trying to burn the image onto that DVD and as it turns out it must not have worked. It was kind of weird when it was doing it. It seemed to be burning to the CD or a while, finished, then stopped and acted like it had to start up again. Never did anything so I just assumed it must be done and took it out. First time I tried the Disc 1 of recovery, it gave me the error message at 34% instead of 65% on the second disc like usual. Second time I tried it, I got to the second disc, put my new one in that I thought had the burned image on it, and it did absolutely nothing. Should I try burning it again or how should I go about doing this?

 

Anymore advice?

 

I would say your disks are damaged beyond repair and you will either have to purchase the disks I linked to for $27 or install another OS like Linux Ubuntu. Was the new disk purchased because the old one failed? The HP dv6000 has had it share of problems. There was even a class-action suit because of the Graphics chip causing motherboard failures due to heat problems.

http://www.zdnet.com/blog/berlind/t...ood-hps-site-with-wifi-problem-complaints/853

Because Windows 8 is coming out shortly, you should be able to find a nice notebook at a decent price soon.