New threat never seen before. Advice?

Discussion in 'Malware Help (A Specialist Will Reply)' started by rlathe, Jan 3, 2006.

  1. rlathe

    rlathe Private E-2

    Dear all, as a dedicated follower of MajorGeeks I have solved many problems, this is something I have never seen this before, so if anyone can offer a solution that would be appreciated.

    Summary. Classic problem with slow speed and seizing of the system. Run exhaustive detection methods (summarized below) but nothing detected. Some key programs, such as Panda Activescan, will _not_ run. Below is a detailed summary, accumulated logfiles attached. Clearly many trivial malwares have been found and deleted, but the source of the problem seems to evade detection by these methods.
    Richard

    Virus removal log: 2 January 2006

    Primary problem: programs will not run, and stall the machine
    Example: Internet explorer
    Example: Mozilla – neither trendmicro nor Symantec antivirus scans would run – simply stalled
    Machine cannot be shut down – has to be manually turned off and rebooted

    Clean Attempt 1. Ran CCleaner, Adaware, Spybot, Hijack this; fixed all malware. Problem persisted.
    The only odd feature was detection of a file in Windows/recent named either ÓDk_6jS_._`_
    or
    ÒDk_6jS_._`_
    Depending on display (word or windows explorer)
    - that AVG said 'this file cannot be scanned'
    This file cannot be deleted, even in DOS
    Google does not report anything.

    Clean Attempt 2. Major Geeks
    Checked all malware programs using uninstall – none
    View hidden files – done
    Multiple anti-virus – left on AVG and ZoneAlarm
    Reboot into Safemode
    Ran in sequence (after unplugging web connection)
    Ccleaner
    Adaware – no detection
    Spybot – no detection
    Counterspy – detection (log appended); counterspy also detected running of C:windows/winlogon.exe and multiple prompts were required to remove it. Check directory and the file is no longer there.
    CWShredder – no detection
    Kill2Me – no detection

    Then: Bitdefender. A problem here as Internet Explorer would not run (although Mozilla would). But, checking through using TaskMan.exe (a commercial program not unlike hijackthis) when asked for further details of a program was linked through Internet Explorer and it now worked.
    Was able then to do a Bitdefender search (log appended).
    The same protocol could not be done with Panda ActiveScan – seized three times and was not pursued.
    Ran phase2 removal in safe mode
    That was:
    L2mfix
    About bus
    Kill2Me
    Vundofix
    No change in probs was seen
    Then move to phase three decontamination – “additional scans”, that was:
    Spysweeper - purchase, run and remove (log appended)
    No change in probs
    Ran Hijackthis, fixed a few minor entries identified as ‘possible’ by hijackthis.de, ran again (log appended)
    All problems persist
    Ran also BigFix – plugged a couple of problems, and a free tune-up program that only expressed surprise over the fact that pinging did not work – but using command ping works fine. ALL THE SUGGESTIONS ARE OF MALWARE, BUT THESE PROGRAMS CAN’T FIND IT.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please attach a complete HijackThis log.

    Are you saying Panda got hung up each time you ran it. Were you in safe mode?
     
  3. rlathe

    rlathe Private E-2

    Thanks
    1. With Win98SE it seems impossible to do internet connection in safemode - so tried to run in ordinary mode. I have a broadband non-dialup connection.
    2. Hijackthis logfile included in the short file I attached previously, that includes logfiles in order from:
    COUNTERSPY
    BITDEFENDER
    SPYSWEEPER
    HIJACKTHIS
     
  4. rlathe

    rlathe Private E-2

    To help the process, here's the Hijackthis logfile.
    One item gives me cause for suspicion is C:\WINDOWS\SYSTEM\MSDXM.OCX


    Logfile of HijackThis v1.99.1
    Scan saved at 21:25:59, on 01/03/2006
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
    C:\PROGRAM FILES\AVPERSONAL\AVGCTRL.EXE
    D:\DOWNLOADS\SCREENDSCLOCK\DSCLOCK.EXE
    C:\PROGRAM FILES\INTEL\INTEL PSNCU\CPUNUMBER.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\MOZILLA2004\MOZILLA.EXE
    D:\DOWNLOADS\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =
    127.0.0.1;<local>
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
    C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [AVGCtrl] "C:\PROGRA~1\AVPERS~1\AVGCTRL.EXE" /min
    O4 - HKLM\..\Run: [SunServer] C:\PROGRAM FILES\SUNBELT
    SOFTWARE\COUNTERSPY\CONSUMER\sunserver.exe
    O4 - HKLM\..\Run: [SpySweeper] "C:\PROGRAM FILES\WEBROOT\SPY
    SWEEPER\SPYSWEEPER.EXE" /startintray
    O4 - HKLM\..\RunServices: [Desktop Locker] c:\Program Files\Desktop Locker\desklock.exe
    /SU:(hxl#6i^Q6QC5>nks0m<2l
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -
    http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That was your complete HJT log? Seems unusually small.

    Did you delete all the bad stuff being detected by the scanners?

    Seems like many of these are old viruses. Do you have all the updates to your OS?

    Your problems with speed may not be malware. It could just be Windows 98 period. Over a period of time Windows 9x systems just get slower and slower and run into all kinds of problems and the only really solution is to format. For example: I have seen many Win98 Se system where just emptying a few files from the Recycle Bin can several minutes and the PC almost seems hung during that time frame. There was no malware to be found. A format fixed the problems for a half year or so.

    Looks like you have paid for SpySweeeper. I would uninstall CounterSpy then. Having both will slow you down.

    Do not post any logs in line like you just did.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This new log is a little different. It shows one O16 line for pcpitstop.

    How come no O16 lines are showing for the Panda and BitDefender scans?
     
  7. rlathe

    rlathe Private E-2

    May I respond to comments please?
    >That was your complete HJT log? Seems unusually small.
    Yes, I try to keep it like - every time try to demand that programs only start on demand.

    >Did you delete all the bad stuff being detected by the scanners?
    Delete everything all the time

    >Seems like many of these are old viruses.
    Right, and I think trivial infections

    >Do you have all the updates to your OS?
    As far as I know, using the unofficial update site etc

    >Your problems with speed may not be malware. It could just be Windows 98 period. Over a period of time Windows 9x systems just get slower and slower and run into all kinds of problems and the only really solution is to format. For example: I have seen many Win98 Se system where just emptying a few files from the Recycle Bin can several minutes and the PC almost seems hung during that time frame. There was no malware to be found. A format fixed the problems for a half year or so.
    Right also, previously had to scrub and reload windows. But in this instance the system was running (with careful maintenance) like the crack of a whip, for three years, the slowdown was dramatic and immediate.

    >Looks like you have paid for SpySweeeper. I would uninstall CounterSpy then. Having both will slow you down.
    Too right, I just turn off extra antivirus programs routinely.

    >Do not post any logs in line like you just did.
    Sorry

    Still, your insights would be appreciated - I really don't believe this can be put down to a Win98 glitch and I am enormously puzzled. I could be wrong, let's hope I am, while we've deleted the lambs, mice and pixies, a wolf is still roaming, and that's new and worrying.
     
  8. rlathe

    rlathe Private E-2

    >This new log is a little different. It shows one O16 line for pcpitstop.
    How come no O16 lines are showing for the Panda and BitDefender scans?

    Panda never ran. Bitdefender was removed via Hijackthis, I think.
    Pcpitstop will be removed also, a try-out.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If Panda even started at all the it should show.

    It is best if you don't delete stuff on you own like that while working with us. Otherwise we are going to say things like "why didn't you run the online scanners as required" . Those O16 lines are not cause you any problems. Now that you deleted them, you would have to redownload the associated tools all over again if the scans need to be run again. Not a big problem if on high speed internet, but for dial-up users it could be very time consuming.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    When is the last time you checked?
    And if you recently installed any updates, did your problems begin after the update.

    Sobig is not to be taken lightly. See: http://www.liutilities.com/products/wintaskspro/processlibrary/winppr32/

    Neither is Trojan.Bagle.BK. Did you remove all of these infections in email?

    Did you delete:
    c:\windows\winppr32.exe
    c:\windows\system\extract.exe
    c:\windows\winlogon.exe

    Did you fix the infected registry entries?

    Yes and that is what I noticed too. It happened out of nowhere. As noted above, sometimes installing any new hardware or software (even Windows updates) could cause problems.

    It's an antispyware program not an antivirus program. Are you referring to something else? "

    Turning off" does not stop the process from wasting resources. Uninstalling does.

    It still could be nothing related to malware. Hard to tell from where I sit.

    Have you run sfc to see any system files are missing or corrupt?
    Have you run a disk cleanup and defrag lately?
    How much diskspace is free?

    Let's did deeper.

    Download WinPFind
    • Extract it to the root folder of drive C ( C:\ ). This will create a folder called WinPFind in the C:\ folder. Inside C:\WinPFind is a file called WinPFind.exe. Double-click on this file to launch the program. Once it is launched, click on the Start Scan button and wait for it to finish. This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.
    • When it is done, it will show the results of the scan. Click on the Copy to Clipboard button and then paste the contents of the log in your clipboard. Then save it to a file using notepad and upload the text file here as an attachment.
     
  11. rlathe

    rlathe Private E-2

    FURTHER UPDATE AND RESPONSES
    > As far as I know, using the unofficial update site etc
    >>When is the last time you checked?
    >>And if you recently installed any updates, did your problems begin after the update.
    Not done recently, not related to problems

    >>Sobig is not to be taken lightly. See: http://www.liutilities.com/products/...rary/winppr32/
    Should I pursue this, given that winppr32 files are no longer present?

    >>Neither is Trojan.Bagle.BK. Did you remove all of these infections in email?
    Deleted all the email infections

    >>Did you delete:
    >>c:\windows\winppr32.exe
    No longer on the system - must have been deleted by one of the programs I ran

    >>c:\windows\system\extract.exe
    I have three extract.exe files, one in C:\Windows,
    one in C:\Windows\Command, and one in C:\Windows\options\cabs
    Advice?

    >>c:\windows\winlogon.exe
    Also gone, was deleted by one of the programs

    >>Did you fix the infected registry entries?
    Not specifically (unless the programs I ran fixed them). Advice?

    >Quote:
    Originally Posted by rlathe
    Too right, I just turn off extra antivirus programs routinely.
    >>It's an antispyware program not an antivirus program. Are you referring to something
    else? "
    Sorry I was referring to antispyware programs

    >>Turning off" does not stop the process from wasting resources. Uninstalling does.
    What I have done is to uncheck run at startup using msconfig

    >>Have you run sfc to see any system files are missing or corrupt?
    Good idea. I ran this and it found one file corrupt that it asked me to reload from the
    Win98SE original disc, which I did. Ran again, no problems detected.

    >>Have you run a disk cleanup and defrag lately?
    Yes, I use VoptXP as the Win98 defrag program is poor.

    >>How much diskspace is free?
    3 GB free on C: - that is 53%

    >>Let's did deeper.
    >> Download WinPFind
    I followed your instructions precisely. I am attaching the logfile
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please use the quote tag capabiliy of the editor like I have below in previous messages. It makes it easier to follow who is writing what.

    When is the last time you check for Windows Updates. You should always stay updated.

    I'm not sure how you copy and pasted the WinPfind log but it is wrapped text around were it should not be making it much harder to read. I'm trying to look at it but it is a pain. Please repost without all the wrap around. Right Click in the window and choose Select All. Then Right Click again and select Copy which will copy to the contents of the log to your clipboard. Then open a notepad window and paste in the log by pressing CTRL-V. Save it to a file and upload the text file here as an attachment.
     
  13. rlathe

    rlathe Private E-2

    Not sure this is the right way to do it, let's try

    Today - fully revised, no change in any of the problems encountered

    I have now done that exactly as you recommend. File attached.

    Meantime a further insight - none of the antivirus or antispyware programs will update when so instructed, they just stall.
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You forgot to attach the new Winpfind log.

    Download HOSTER and then follow the below steps.
    • Unzip Hoster to a convenient folder such as C:\Hoster
    • Run Hoster.exe, click Restore Original Hosts and then click OK.
    • Click the X to exit the program
    Can you update now? If not, are you blocking anything with a firewall?
     
  15. rlathe

    rlathe Private E-2

    Sorry, I didn't forget, I tried twice - so trying again now!
    (Indeed, I checked earlier and the file was there!)

    I followed your guidance exactly, thanks

    Remarks. It is now not easy to tell whether updating is working - AVG has always been dicely on this, and I yesterday updated (manually) a couple of other programs that tell me 'you have the most recent version', so affording no test.
    I tried Panda on IE, it locked. Had to reboot. I tried Trendmicro - and there was a change - the narrow box on the left was now showing activity (a moving horizontal bar) that reflects improved communication, but then it stalled and I had to reboot.
    Coming back to MG on Mozilla, first time around it seized the system and I had to reboot. So, as yet problem unchanged.
    Your advice is deeply appreciated.
     

    Attached Files:

  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Here is an easy way to see if you can get updates:

    Uninstall Spybot
    Reboot and delete the C:\Program Files\Spybot - Search & Destroy folder
    Download SpyBot - Search & Destroy
    Install Spybot and see if it can update

    Also Ad-Aware just updated today. Are you able to get it automatically via the program?
     
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! The WinPfind log does not show us anything.

    All I can suggest is to possibly uninstall unnessary software (not disable with msonfig), reinstall your OS, check for hardware problems (maybe starting with RAM).
     
  18. rlathe

    rlathe Private E-2

    A question remains - in the opinion of MajorGeeks, is this a threat that evades all our analyses?

    For the forum - key features:
    Abrupt slowing. Internet connection perturbed. Affects IE more than Mozilla.
    System stalls, signature being that open boxes cannot be closed even with
    CTRL+ALT+DEL. Manual reboot needed every time.
    Aspects of web connections perturbed - updates of antivirus programs stall.
    No malware detectable by any of dozens of programs.
    No untoward activity detected.
    We need a name. Suggest "Virus Q"
     
  19. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I believe it is the Windows 98 system needs to be reinstalled because it has been used for too long virus.

    I have seen all of what you are complaining about on other malware free systems. Reinstall and it works fine for some unknown period of time.

    Is your SpySweeper version a subscription version? Does it still detect anything?
     

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