New to the forum & need help please...

Hi everyone

heres the problem. I'm running windows vista and when I try to browse my computer, windows browser just closes itself.

When I view the problem details this is what it says...
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0798b5ed
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

and when I view the problem history in "maintenance" its has this...

Problem signature
Problem Event Name: WERCWEvent
Problem Signature 01: Explorer.EXE
Problem Signature 02: 6.0.6000.16386
Problem Signature 03: 4549b091
Problem Signature 04: 23
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

I've done a system restore to an earlier time, and done a scan with Trojan Remover, but it still happens.

Hope you guys can help, and thanks in advance!

claire

 

I'm using mozilla as my internet browser. Ive tried downloading IE from the link you posted but it wont let me as I am already running the latest version. Tried uninstalling IE from control panel, but it doesn't show on the list to uninstall, it is in my programs file but it doesn't have a uninstall wizard separate. I'm probably being really dumb, but any suggestion?

thanks again

Claire

 

i've posted in the software section and no-one replied