Newbie Needing Some Help

Hey everyone,

Im in dire straights and ready for launching laptop right out of the nearest window.
would someone possibly know about a HP Stream 11 windows 10 laptop? Or even be able to point me in the right direction of someone that does?

thanks in advance
Jae

 

Thank you,
the laptop seems to be on a loop of Hp logo appearing as it would when booting up, it stays like this for roughly 30 seconds then goes off and repeats this over and over.
I have tried resetting back to factory settings to recover the system but it brings an error message saying it is unable to complete this, and also tried creating a usb recovery drive and it goes through the whole process the get the message saying it cant as there is a file/files missing.

 

This could be hardware, or, software.
I suggest you post in Hardware, and see how it goes.
Reasons can be many-My first thought- faulty hard drive, then failed update, (especially the new W10 v 1803), and other possibilities
Before going there, try this.
Unplug , shut down.
Remove battery
Press, and hold on start button for about 20 seconds.
Plug in charger only- no battery-press start button, and wait- give it a little time, and don't touch anything.-Sometimes this will solve various problems.
Then ,if no luck , post in Hardware- Something like 'Hp laptop boot loop'

 

Over the years I have seen hard drives with problems, when 'missing dll's' kept coming up in this situation.
If you have a Windows 10 disc/usb then you could try to get into command prompt, and run CHKDSK /F
This could fix the odd error in the hard drive, and you may get back into Windows, if that is the problem.
What we need is your actual specification-If you have less than a 40 gb hard drive, it could be an/the update that is causing it.
So- Full laptop name/version, so that we can see what we can do to help.