Nichole's Logs Number 1

Discussion in 'Malware Help (A Specialist Will Reply)' started by Nichole2577, Nov 29, 2011.

  1. Nichole2577

    Nichole2577 Private E-2

    Hello,

    Here are the results of my scans. I have a Toshiba Satellite L305D with Vista. I am completely unable to run in Normal Mode. I was getting a black screen. Currently, upon start up, the screen hangs on "Welcome" then "Please Wait." It never moves from there. I have tried to think back to when everything started. My first issues began after a restart. I hadn't visited any different sites or done anything unusual with the exception of an email I opened the day before from my sister in law that ended up being a Viagra ad. I have no idea if that had anything to do with it but there had also been a recent Windows update.

    After start up, my Windows programs began randomly shutting down. I was still able to run at this point. Things like my Indexer, Host Processes and Catalyst Control were shutting down at random. On the third day, all Windows programs shut down and I began receiving a black screen on start up. I have been running in Safe Mode ever since.

    I am desperately trying to avoid resetting the entire thing as I don't have a valid backup. Thank you for your time.

    Nichole
     

    Attached Files:

  2. Nichole2577

    Nichole2577 Private E-2

    Nichole's Logs Number 2

    Here is the other. Thanks!
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your system. There are a few things we can clean up:

    Use windows explorer to find and delete:
    C:\slc8v180

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now go to start / run / and type:
    msconfig

    Go to the start up tab and uncheck everything. Now go to the Services tab and check "Hide all MS services" then uncheck what is left. Reboot and see if you can get into normal mode.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Depending on those results, next I want you to go to disk management and make a screen shot of that so I can see all the partitions on your system. I think one is faked. Attach the screen shot.
     
  5. Nichole2577

    Nichole2577 Private E-2

    Thank you so much for your response, Tim. I did what you suggested and received a message stating: "The keys and values contained in C:\Users\Owner\fixME.reg have been successfully added to the registry." I disabled all that you said and rebooted and it is still hanging on the Welcome screen.

    While trying to save a screen shot of disk management, I found that I cannot create a new Word Doc while in Safe Mode. I was able to open something I didn't need and delete the contents, paste the screen shot and save that way.

    Thank you so much for your time.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I need you to scroll to the right so I can see the sizes of the partitions. I believe the faked partition is
    Code:
    Partition    Disk #0, Partition #0    
    Partition Size    1.46 GB (1,572,864,000 bytes)    
    Also run this:

    Please also download MBRCheck to your desktop.

    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  7. Nichole2577

    Nichole2577 Private E-2

    Sorry for the delayed response. I had trouble attaching the screen shot. Got it now. Thanks!
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Preferably from a clean computer, I need you to download: gparted-live-0.10.0-3.iso (115.1 MB)
    Windows Vista 32-Bit (x86) Recovery Environment

    Create a bootable CD, 1 for Gparted and 1 for the Windows Vista Recovery Enviroment, from the ISO images. You can use ImgBurn do this.

    Now boot off of the newly created Gparted CD.

    http://img829.imageshack.us/img829/5772/gpartedsplash.th.png
    You should be here...
    Press ENTER

    http://img5.imageshack.us/img5/7286/gpartedkeymaps.th.png
    By default, "do not touch keymap" is highlighted. Leave this setting alone and just press ENTER.

    http://img404.imageshack.us/img404/9840/gpartedlanguage.th.png
    Choose your language and press ENTER. English is default [33]

    http://img140.imageshack.us/img140/7958/gpartedgui.th.png
    Once again, at this prompt, press ENTER

    You will now be taken to the main GUI screen below
    http://img32.imageshack.us/img32/1122/gpartedo.th.png
    According to your logs, the partition that you want to delete is
    Partition Disk #0, Partition #0
    Partition Size 1.46 GB (1,572,864,000 bytes)
    Click the trash can icon to delete and then click Apply.

    You should now be here confirming your actions:
    http://img233.imageshack.us/img233/1533/gpartedsteps.th.png

    Now you should be here:
    http://img696.imageshack.us/img696/8471/gpartedsuccessclose.th.png

    http://img194.imageshack.us/img194/7753/gpartedboot.th.png
    Is "boot" next to your OS drive?

    If "boot" is not next to your OS drive under "Flags", right-mouse click the OS drive while in Gparted and select Manage Flags

    In the menu that pops up, place a checkmark in boot like the picture below:
    http://img196.imageshack.us/img196/3483/gpartedmanageflagsboot.th.png

    Now double-click the http://img822.imageshack.us/img822/641/gpartedexit.png button.

    You should receive a small pop up like this:
    http://img88.imageshack.us/img88/8986/gpartedexitreboot.png
    Choose reboot and then press OK.

    Now reboot from the Windows Vista Recovery Environment CD and execute the following commands:


    • bootrec /FixMbr
    • bootrec /FixBoot
    • exit


    Once back in Windows.

    Your MBRCheck log was empty. Let's have you do it again.
    Download MBRCheck.exe to your desktop.

    • Be sure to disable your security programs
    • Double click on the file to run it (Confirm the UAC prompt)
    • A window will open on your desktop
    • if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
    • If nothing unusual is found just press Enter
    • A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
    • Attach that file.
    If you find you cannot boot up to normal mode, please reboot to the Recovery Environment and do the first task> Repair start up. Then see if you can boot to normal mode. Let me know how you make out.
     

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