Niece Teen PC Problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by wsmitty, Feb 14, 2010.

  1. wsmitty

    wsmitty Private E-2

    My niece really infected her computer. It was horrible. Can you please look at the posted files and make sure that I got everything?

    Thanks.
     

    Attached Files:

  2. wsmitty

    wsmitty Private E-2

    Final file post as requested
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean, but we can remove a little junk.

    You need to put ComboFix directly on your desktop, or the removal script will not work.
    You have it here:
    c:\majorgeek stuff\ComboFix.exe

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for
      scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix
      (This uninstall will only work as written if you installed ComboFix on your Desktop like
      we requested.
      )
      • Click START then RUN and enter the below into the run box and then click OK.
        Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and
      deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the
      C:\MGtools\enableUAC.reg
      file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to tahe cleaning procedures ian step 3 the READ ME for your Window version and see the instructions to
        Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  4. wsmitty

    wsmitty Private E-2

    Thanks for all your help.

    I did not receive a success message. When I tried to do anything afterwards, it said it was marked for deletion. When I rebooted, everything was fine.

    I did re-run combofix from the desktop also.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can now run that script to remove ComboFix. And you are most welcome.
     

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