no drive access, slow response, dubious apps

Discussion in 'Malware Help (A Specialist Will Reply)' started by kerryh_r, Jul 17, 2010.

  1. kerryh_r

    kerryh_r Private E-2

    Hi guys

    I`m trying to fix a buddies laptop. usual scenario, really slow response, but we cant access the cd to upgrade his kaspersky virus software, or even add it via their web site. some "expert" has been playing with it too.
    from the logs, the following entries worry me:-

    C:\32788R22FWJFW\cmd.cfxxe
    C:\32788R22FWJFW\pev.exe and

    O2 - BHO: kikin Plugin - {E601996F-E400-41CA-804B-CD6373A7EEE2} - C:\Program Files\kikin\ie_kikin.dll

    O9 - Extra button: (no name) - {0F7195C2-6713-4d93-A1BC-DA5FA33F0A65} - C:\Program Files\kikin\ie_kikin.dll
    O9 - Extra 'Tools' menuitem: My kikin - {0F7195C2-6713-4d93-A1BC-DA5FA33F0A65} - C:\Program Files\kikin\ie_kikin.dll

    possibly more

    Windows Vista Home SP2
    Intel celeron cpu 560 2.13 Ghz, 2GB Ram

    thanks guys
     

    Attached Files:

  2. kerryh_r

    kerryh_r Private E-2

    last attachment
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. However, you do need to run CCleaner.

    What malware issues are you having?
     
  4. kerryh_r

    kerryh_r Private E-2

    It's in the title Tim, and we've run CCleaner. Very slow responses, the CD/DVD says disk needs formatting, but its got data on, tried music and data cds, and i didn't like to look of several items I posted above.
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The first two items:
    C:\32788R22FWJFW\cmd.cfxxe
    C:\32788R22FWJFW\pev.exe
    Are related to Combofix.

    The others are a toolbar that you have installed.

    None of it is malware. The issues you have in your title need to be addressed in the software forum. :major

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:

     

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