No Sound In Any Type Of Media File..vid/mp3

Welcome to Major Geeks!

I'm not sure all of your problems are related to malware but there are some things to fix.

Where is the requested log from running SUPER-Antispyware?

Your log from ComboFix shows that you did not download it where required (your Desktop) and you did not follow the instructions for running it which you could not do since you did not put it on your Desktop as required. You also will not be able to run fixes I need to give you until you put it on your Destop.

There is no reason to be running HijackThis at startup so we will remove that.

Note however before we can get started, you will have to go back to step 1 of the READ ME and properly follow the instructions that explain that MSconfig must not be used to control startups. You must put your PC into Normal Startup mode. And you must remain in that mode. You should also read this: Dealing with Startup Processes

After doing all of the above, run the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the below logs:

• SUPER-Antispyware log you did not attach
• C:\MGlogs.zip

 

Uninstall the below old versions of software:
Java(TM) 6 Update 3
Java(TM) SE Runtime Environment 6

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll (file missing)
O2 - BHO: (no name) - {5FE19590-D7F1-4A21-A386-85E5218BC54E} - C:\WINDOWS\SYSTEM32\DDCCB.DLL (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Users\J\Downloads\HijackThis.exe /startupscan
O4 - HKUS\S-1-5-21-1383255735-1308919724-2346080249-1000\..\Run: [HijackThis startup scan] C:\Users\J\Downloads\HijackThis.exe /startupscan (User '?')
O20 - Winlogon Notify: ljjjjgf - ljjjjgf.dll (file missing)

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it.

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now! However I don't expect any of the above to resolve the problems you mentioned playing MP3's or the Network Sharing issues because they are more than likely not malware problems.