no sound -.-

Discussion in 'Malware Help (A Specialist Will Reply)' started by nalesk, Jan 21, 2011.

  1. nalesk

    nalesk Private E-2

    Hi there

    Following DavidGP's advice, I am posting my logs after following the official decontamination process :)

    If you can give me a clean bill of health, I will move on and try installing drivers again. Then if it fails again, I'll probably go and buy a new laptop, assuming the soundcard is brown bread... :crap

    FYI here's a copy of my original post in the "drivers" section from a couple of days ago :

    -------------------------------------------------------------------------

    Hello

    Im stuck without sound on a Toshiba satellite U300 11V running windows xp professional with sp2.

    I cant comment on what may have caused the issue. It has happened in the past but I think a standard rollback or update of the driver was enough at the time. Some sound did come out of the computer speakers at some point during my unsuccessful attempts this afternoon, but with a very distorted and bad quality sound.

    Anyway, at the moment I have The realtek HD 50.10.0.6278 driver, which I just downloaded from here ^^ and appears in the "add/remove" programs list. But the actual realtek card does not seem to be noticed by the system if I go to "sounds" or "speech" options from the control panel.

    I had an error message after my last attempt at installing drivers (before rebooting) which suggested something had gone wrong and that the "device may not be working properly".
    The driver which I found earlier on Toshiba's website was the version 5.10.0.5413 and didnt work either.

    In the process of trying to bring the sound back, I also flashed the Bios to latest version (downloaded from toshiba's website) and rolled back windows from sp3 to sp2. Oh yea, and I even found a virus of some kind too but as you've guessed, still no luck so far with the sound!

    Your help will be much appreciated, I think I've pretty much tried all I could think of + read on forums ...

    Thanks

    Alex
     

    Attached Files:

  2. nalesk

    nalesk Private E-2

    and here is my MGtools log ...
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Run this as I review your other logs, please. :)

    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
    • Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
    • Click Start scan
    • It will run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can still attach the log from TDSSKiller, but I have been through those logs and am not seeing any malware at all. I see that your Java needs updating though, so, uninstall the below:

    • Java(TM) 6 Update 3
    Reboot your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6
     
  5. nalesk

    nalesk Private E-2

    Hello Kestrel, and thanks for jumping into action so swiftly!

    I found your posts when I came back from work and ran the kapersky tool as you had suggested. It only spotted this :

    2011/01/22 10:35:04.0015 Suspicious file (NoAccess): C:\WINDOWS\system32\Drivers\sptd.sys. md5: cdddec541bc3c96f91ecb48759673505
    2011/01/22 10:35:04.0031 sptd - detected Locked file (1)

    I attached the whole log to this thread in case you want to have a look at it.

    If you reckon this is normal I shall proceed and attempt reinstalling sound drivers again.
    However, I cannot help but notice that the locked file has to do with some drivers sooooo ... well let me know what you think for I am but a poor ignorant in that field:major!
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No, what TDSSKiller found relates to Daemon Tools. I am sorry but I cannot offer you any further assistance in this forum. Best of luck resolving your problem! :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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