no system restore/ resend

KLT023 · Sep 8, 2007

Hello,
My whole computer system seems to have lost it's mind. I don't know what happened, how or when. I have Windows XP and up until this past Wednesday everything was working fine. I had a problem signing into yahoo and I was able to correct. Then I started have problems with my firewall, spyware and other things. I did a system restore and everything appeared to be okay. Now today my problems are worse. I cannot open my system restore, I had to re-install AOL and I have bunch of stuff in my yahoo email that I'm not able to delete. When I try to open system restore, I only get a blank screen. I can't open the computer check up supplied by AOL either. I wanted to do a system clean up but I wasn't able to. I'm currently able to sign into AOL, but there are some things that I cannot do. When I click on certain icons nothing happens. When I click to check my AOL account I get a blank screen. If there's an image in an email, I can't see it. Even if it was an email I received before this fiasco.
My computer skills are very limited, so any help will be greatly appreciated.
Thanks in advance for your help,
Kim

chaslang · Sep 9, 2007

Welcome to Major Geeks!

Right now it does not sound like this (at least not all of it) is due to malware. However the only real way we will know for sure is by having you complete the below.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy - only for Windows XP, 2K, & NT users

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

KLT023 · Sep 11, 2007

Hi,
I've been trying to complete the clean up instructions in "Read and Run First" for that last 2 days. There are some parts of the instructions I'm not able to do. Some steps I couldn't do on Sunday, I was able to do last evening. When I get to the part to run both "Bitdefender and Panda Active Scan", I'm not able to agree to accept 'bitdefender' and I can't run the 'panda active scan'. I'm using my computer at work, so I'm hoping that I'm able to do these steps when I get home. I don't know if the computer has some kind of catch up feature and this is why the system is running slow. I will try to continue the process this evening.
Thanks for your help so far,
Kim

chaslang · Sep 11, 2007

If you still have problems trying to run Bitdefender and Panda, just skip them for now and complete all other steps. We can come back to these online scans later if necessary.

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no system restore/ resend

KLT023 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

KLT023 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member