I own a Gateway M-6843 laptop and the Gateway splash screen hangs for more than 30 seconds before the system proceeds to boot Windows Vista Home Premium. The laptop is out of warranty (as of August 2009) and Gateway support is just plain awful. When I press F10, I get the following: Upon pressing the F10 key at splash screen, I am presented with this: Phoenix TrustedCore (tm) NB Copyright 1985-2006 BIOS version 95.10 System ID: A87R1010 Build time: 04/08/08 17:01:39 CPU=1 processors detected, Cores per processor=2 Intel Core2 Duo T5750 CPU @ 2.0 GHz NO TPM or TPM HAS PROBLEM 3063M System Ram Passed 2048 KB L2 Cache Fixed disk 0: Hitachi HTS542516K9SA00 Optiarc DVD-RW AD-7563 ATA Device System BIOS Shadowed Video BIOS Shadowed Press <F2> to enter SETUP (Prior to having this issue, F10 would simply take you straight to the Boot Menu.) (I only started having this problem a few weeks after Geek Squad optimized my system. Thanks Geek Squad!) (I posted this same post at http://social.answers.microsoft.com...b4-7b5d-44ae-b762-2048db291c4d/?prof=required.) Microsoft tech suggested enabling TPM in the BIOS but I did not see any such option in under "Advanced" in the BIOS menus. Reset via F9 key didn't fix the issue, either. Flashed BIOS but still have problem. The BIOS is up-to-date (or at least I haven't seen any updates for this version). Ran Windows Memory Diagnostics, found no problems. Ran SFC.exe (System File Check) by typing the following in Command Prompt: sfc /scannow Received the following message upon completion: "Windows Resource Protection found corrupt files but was unable to fix some of them..." I saved the CBS.log and CBS.persist Notepad document files to my Desktop. I cannot make sense of most of it BUT it did attempt to repair the allegedly corrupt file netbios.sys (located at C:\Windows\system32\drivers\netbios.sys). Also, my computer has the Win32_Tpm class and Win32_Tpm.dll file located at C:\Windows\system32\wbem\Win32_Tpm.dll. Under events in Event Viewer, I find the following: "TBS service cannot be started because a Trusted Platform Module Security Device cannot be found on this computer (Event ID 537)." Any thoughts on what to do next before I take it in to a reputable shop? I have the CBS.log, CBS.persist and ntbt.log files saved to my Desktop. If you would like me to upload them in order to help troubleshoot, let me know how to do this. Thanks, Jonathan H.