No USB drivers or desktop icons after Sierfif.b

Discussion in 'Malware Help (A Specialist Will Reply)' started by missourigeek, Aug 25, 2012.

  1. missourigeek

    missourigeek Private E-2

    My friends computer had Sierfif.b & .y malware and now it keeps asking to install USB drivers for compact flash drives. My friend had tried to use restore to go back to a previous time. I ran Malwarebytes and scanned with MicroSoft Security Essentials and removed all the entries they found. It appears that the malware is all gone. The desktop icons are also gone. I checked to make sure the desktop icons were not hidden. Also the desktop folder does include the items that previously showed on the desktop. Computer is running Vista 64 bit.
     
  2. missourigeek

    missourigeek Private E-2

    Attached are my log files from RougeKiller, Malwarebytes, TDSSKiller, HitmanPro and MGTools.

    Thanks
     

    Attached Files:

  3. thisisu

    thisisu Malware Consultant

  4. missourigeek

    missourigeek Private E-2

    I have removed Java(TM) 6 Update 26. Attached are the files you requested.

    Thanks
     

    Attached Files:

  5. thisisu

    thisisu Malware Consultant

    Use Windows Explorer to find and delete these folders:
    • c:\windows\installer\{dce7d7c3-ca06-8b17-229e-0f3ef7fdf250}
    • c:\users\scott gilmer\appdata\local\{dce7d7c3-ca06-8b17-229e-0f3ef7fdf250}

    The rest of your logs are clean.
    __

    These are the types of things that can happen when you use System Restore.

    You are probably missing some drivers which is why it is prompting you to install them.

    Unfortunately the Malware Removal forum does not have time to look for them for you due to the amount of people that need help with malware, try the Drivers forum.

    Here is a link to get you started: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=us&dlc=en&sw_lang=&product=3686668

    __

    If you are not having any other malware related problems, it is time to do our final steps:
    • Any programs we had you download and/or install can be removed at this time.
    • If we had you download and run ComboFix, here is how to uninstall it:
      • Press and hold the Windows key http://i1106.photobucket.com/albums/h363/debojyotidas/Windows_Logo_key.gif and then press the letter R on your keyboard.
      • This opens the Run dialog box.
      • Copy and paste the below text inside the text-field:
        • "%userprofile%\desktop\ComboFix" /uninstall
      • Now press ENTER
      • ComboFix will extract its files one last time and you should receive a notification that ComboFix has been uninstalled shortly after.
    • You can re-enable your Disk Emulation software at this time via DeFogger.
    • If we had you create or download a registry patch or "fix" script, these can be deleted at this time.
    • Go into the C:\MGtools folder and run the MGclean.bat file to remove additional traces of our tools.
    • Now we will toggle System Restore to remove any infected system restore points.
    • Lastly, here is a guide to protect you from future infections: How to Protect yourself from malware!
    • Be safe :)
     

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