Norton Antivirus Not Working. Sure its a virus. Urgent Help Needed!

Hi everyone
Unsure whether this is in the correct forum.

I know only the basics of computers and programs. I had Norton Internet Security 2005 installed on my computer but it suddenly has stopped working. I cant reinstall from the CD as it hangs the computer. I can't remove it from Add/Remove Programs - This also hangs the computer. I can't access the Symantec website as a "Page cannot be displayed" message comes up.

I have tried installing the virus scanner AVG Free. This comes up with an error message when I try to update. Ad-Aware another virus removal program has the same error come up when trying to install it. I have a program called Spy Sweeper and NoAdware which find the same bad files when I log on but whenever they are deleted they appear again the next time I log back on.

Starting up the computer in Safe mode and trying to install or uninstall Norton Antivirus won't work, nor can you connect to the internet while in Safe Mode so I can't update the other virus scanners.

I have tried logging on with No Startup programs from the msconfig menu. No Joy. Norton Antivirus can't scan the computer for viruses and the online scan symantec do stalls when it is downloading the files.

I cannot think of anything I can do to solve this problem other than reformat the computer.
Any help would be very much appreciated
Thanks
Josh

 

Welcome to MajorGeeks.com, please follow the steps below:

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

Downloading, Installing, and Running HijackThis

If you are unable to do the online scans in Safe Mode with Networking, then run the scans in Normal Mode.