Norton Antivirus problem

Hi. I'm not sure if this is in the right forum or not. I'm not sure what the problem is. If this isn't the right forum, I won't post any more.

As I turn on my computer and it starts loading the desktop, a little dialogue box pops up and says "Preparing to install...". A second later another dialogue box opens up on top of that one and says "Norton Antivirus does not support the repair feature. Please uninstall and reinstall".
I click it away and Norton says "all installed programs are running well".

can anyone tell me if this is normal? Should I uninstall and reinstall? Is it possible that this request comes from a malware infection that should be ignored?

please help me, thank you.

 

To check for malware:

Please follow the steps below:

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

Downloading, Installing, and Running HijackThis

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis

You can also uninstall Norton then install it again after a reboot.