Norton Crashes/Malwarebytes Will Not Open

If you want us to check your system for malware, please do the following:

READ & RUN ME FIRST. Malware Removal Guide

 

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• 
  [RUN][SUSP PATH] HKUS\S-1-5-19[...]\Run : Windows Live (rundll32 "C:\Users\Jason\AppData\Local\Yahoo\Windows Live\genroiz.dll",DllRegisterServerW) [x] -> FOUND
  [RUN][SUSP PATH] HKUS\S-1-5-20[...]\Run : Windows Live (rundll32 "C:\Users\Jason\AppData\Local\Yahoo\Windows Live\genroiz.dll",DllRegisterServerW) [x] -> FOUND
  [RUN][SUSP PATH] HKUS\S-1-5-21-3840228865-3584001021-3375449824-1001_Classes[...]\Run : Windows Live (rundll32 "C:\Users\Jason\AppData\Local\Yahoo\Windows Live\genroiz.dll",DllRegisterServerW) [x] -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Do not reboot your computer yet.

Now re-run Hitman and have it delete all those PUP's.

Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now re-boot.

http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now reboot again and re-scan with both RogueKiller and Hitman and attach those logs as well.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).

Then attach the below logs:
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

If it is still running, abort it. Get me the new logs from RogueKiller, Hitman and C:\MGLogs.zip.

 

Uninstall the below software:
Coupon Printer for Windows
Java(TM) 6 Update 29


Now install the current version of Sun Java from: Sun Java Runtime Environment


Please download OTM by Old Timer and save it to your Desktop.

• Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe


:Files
C:\Program Files (x86)\Babylon\Babylon-Pro\Utils\BabylonChrome.crx
C:\Program Files (x86)\Babylon\Babylon-Pro\Utils
C:\Program Files (x86)\Babylon
C:\Users\Jason\AppData\LocalLow\BabylonToolbar\BabylonToolbar
C:\Users\Jason\AppData\LocalLow\BabylonToolbar
C:\windows\TEMP\*.*
C:\Users\Jason\AppData\Local\Temp\*.*


:Reg
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{461fc775-35b6-4d0b-9ff3-af280bfaba83}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\escort.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{0BF91075-F457-4A8B-99EF-140B52D2F22A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{37425600-CB21-49A0-8659-476FBAB0F8E8}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{431FB0E5-2CBB-4602-9FE6-F1D64488ADD7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{5C9A230D-70A5-11D5-AFB0-0050DAC67890}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{5F339F0B-716F-408F-A627-DEEB5DEB4020}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{706D4A4B-184A-4434-B331-296B07493D2D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{8911483C-C00A-4183-9FBC-6C9C00946C15}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{94C0B25D-3359-4B10-B227-F96A77DB773F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B0B75FBA-7288-4FD3-A9EB-7EE27FA65599}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B173667F-8395-4317-8DD6-45AD1FE00047}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B7EA2226-F876-4BE4-B478-76EBAE2A668A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C2434722-5C85-4CA0-BA69-1B67E7AB3D68}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C2996524-2187-441F-A398-CD6CB6B3D020}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C3F058A9-407D-4CD1-8F66-B75605B54B69}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E047E227-5342-4D94-80F7-CFB154BF55BD}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E3F79BE9-24D4-4F4D-8C13-DF2C9899F82E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E77EEF95-3E83-4BB8-9C0D-4A5163774997}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EFDCAF05-D29C-4D4D-9836-8CDCD606A6B2}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\s]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\escort.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2EECD738-5844-4a99-B4B6-146BF802613B}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\dhkplhfnhceodhffomolpfigojocbpcb]
[-HKEY_USERS\S-1-5-21-3840228865-3584001021-3375449824-1001\Software\Softonic]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Why are you reinstalling Norton? Per your logs it is already installed. Also you have Authentium Antivirus installed and you should never have more than one antivirus installed.

My recommendation is as follows.

1. Uninstall Norton 360 and Norton Utilities 15
2. Uninstall Authentium Antivirus - if you don't see it, don't worry the below will manually remove leftovers.
3. Uninstall Malwarebytes
4. Please run the below.
5. Norton Removal Tool (SymNRT)
6. Reboot your PC

Run OTM.exe (on your Desktop) by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).

• Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Services
DiskDoctorService
N360
SpeedDiskService
vseamps 
vsedsps
vseqrts

:Files
C:\Program Files\Common Files\Authentium
C:\ProgramData\Norton
C:\Program Files (x86)\AVG SafeGuard toolbar
C:\Program Files (x86)\Norton 360
C:\Program Files (x86)\NortonInstaller
C:\Program Files (x86)\Common Files\AVG Secure Search
C:\Program Files (x86)\Common Files\Symantec Shared

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{DD662A0C-12FE-4b38-BA53-247F7EC82F46}"=-
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Remove Policies Set By Infections
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

DO NOT attempt to reinstall Norton or Malwarebytes yet. First I want to make sure everything was cleaned up.

The problems with your audio card and any addition software issues, may need to be worked in the Software Forum where non-malware issues are more appropriate.

 

You will have to post about this in the Software Forum or the Hardware Forum.

In fact your permissions issues may also have to be addressed in the Software Forum. This seems to be a frequent issue with Vista and Win7. There hundreds/thousands of complaints on the internet where people run into problem with permissions with these versions of Windows. I don't know of any standard generic fix other than reinstall. However try the below.

Boot into safe boot mode and re-run the Windows Repair program. Then see if you can uninstall Malwarebytes.

 

You can give them a try and see what happens but again, none of this seems to be malware related.

Not sure why you get this. I don't even see OpenOffice installed. Do you have OpenOffice installed? I tend to doubt Hitman Pro could fix this unless a spare copy of the file is around and the program would have to still be installed to begin with. Again this is also a non-malware issue.

This is also not a malware problem. This is from your Seagate Dashboard software that you may have to reinstall.