Norton Internet Security

Couple of questions:

1. Does anyone know of a chat group or Message board, etc. for NIS? I don't want to have to pay Symantic to ask a question about using the software or removing viruses, etc.

2. If you use NIS and are totally up to date with virus protection and Firewall enabled, how could you still get a virus that was created, lets say, last year on your computer? I mean, i do a scan and NIS finds or detects a virus. If you click on the virus link, NIS opens a window that says it was created sometime in 2004 (for example). Shouldn't the software have caught and deleted it before it got onto the harddrive?

Thanks,

Stevo