Norton reports problems but can not remove...

Hi there and welcome. Does Norton's actually give you full file paths for where it is finding these threats? If so let me know. In the meantime I shall review your logs and get back to you with a set of instructions as soon as possible. Thanks for your patience during this time.

Kes13!

 

1. Please go to Add/Remove Programs and uninstall the following software:

• Java(TM) 6 Update 15

2. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

3. Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

Driver::
Viewpoint Manager Service

DirLook::
C:\4d67c16a994f61fa94dd06d3a219

File::
c:\windows\DUMP8cfd.tmp

Folder::
c:\program files\Viewpoint

Registry::
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_BEEP\xx_UACd.sys_xx]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]    
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{656EC4B7-072B-4698-B504-2A414C1F0037}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

4. Now I would like for you to toggle System Restore.

Disable And Enable System Restore

5. Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

• C:\WINDOWS\TEMP
• C:\Documents and Settings\Edin\Local Settings\Temp

6. Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

7. Now go to this link Using MGTools and download the new version of MGtools.exe using the black bold print link in the first sentence. Overwrite your previous MGtools.exe file with this one.

8. Run the new MGTools.exe and attach the log it generates (C:\mglogs.zip). Also attach the log from Combofix.

9. Please ensure that you let me know how your machine is behaving now.

 

Hi there

you do indeed need to let it update, so ensure that you do this and re run the script again.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

Thanks
Kes

 

Hi there.

Could you tell me what you know about the below file and what it relates to?

If you do not know, then please use Windows Explorer to find and delete it!

Let me know - then I can give you the final steps.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're very welcome