Norton update nightmare

Hi forum:


Recently I installed Norton antivirus 2006 on preexisting Norton internet security 2005. I thought it would be a smooth patch up upgradation but I was wrong in such assumption.

Since that time, I have been facing following problems in windows and office :

1. I see about 5 small error windows on starting my laptop. It reads as "A necessary file could not be loaded. c:\program files\norton internet security\ norton antivirus\navoptrf.dll then .....\navpw32.dll...defalert.dll....ccimscan.dll....statushp.dll

Every time I have to close these five error windows (error 1002,1 Symantec) before using windows.

2. Everytime I open microsoft word or excel or powerpoint, a message window appears 3 times stating that "the feature u r trying to use is on a network resource that is unavailable. Click ok to try again or enter an alternate path to a folder containing the installation package 'Nav.MSI' in the box below." The use source box shows "c:\dell\kc242\nav"

As the vendor has not provided me original installation software CDs, I don't know how to go for this. Only after closing this message window 3 times I microsoft word/powerpoint/excel gets opened.

3. On top of this, I am unable to run antivirus scan either from internet security (which doesn't show the norton antivirus now) or norton antivirus 20006.

I tried to uninstall norton antivirus/norton internet security from the system but now it cannot be uninstalled.

I don't want to use system restore at this point as I have to backup several important downloaded programs and files and don't have enough time/patience for that.

Please tell me how can I remove this nasty patch of norton antivirus 2006 from my system and make my system as before with norton internet security 2005. Tell me in simple steps as u guys usually do. I have tremondous faith in all of u and hope to find a solution as early as possible with ur help.

Thanking u.

With regards,

pasand

 

It looks like you may have real problems because it seems that Symantec/Norton don't know what causes this problem either and want you to fill in a survey: http://service1.symantec.com/SUPPOR...6006ae52c?OpenDocument&src=bar_sch_nam&seg=ag

Their suggestion is to "run a removal utility to remove leftover components of a previous version of the program..." and I would try this first.


Your suggestion of going back to a restore point is valid but is there not a restore point after "several important downloaded programs and files" and before installing NAV 2006? I would suggest backing up your files in any case as it will help you timewise in the future should you need to recover lost or damaged items.


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Side note:

There is a similar problem with even earlier Norton products: http://service1.symantec.com/SUPPOR...c006ae137?OpenDocument&src=bar_sch_nam&seg=ag ...here the suggestion is to uninstall and then reinstall the product.

 

You can try this Norton Removal Tool, http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html Seems do the trick for quite a few users. Then if you wish, try and install the 2006 AV.

 

The more i read about it(Norton) the more i think i will never have a Norton/Symantec product again, they really arent up to much it seems.

 

Hi everybody!

Thank u very much for these prompt replies and useful suggestions. Now I have removed the norton malware from my system. Feeling a lot of relief as there are no error messages now on restart and my MS office products are also working smoothly, that too without a backdated system restore! Thank u once again for curing me of this norton phobia and nightmares.

Now what next? I have a backup copy of norton internet security on my flash usb drive and can reinstall it, but now I want ur suggestions for any alternatives to it. Is there any other freeware product with antivirus + internet security + firewall + antispyware utilities together? Does it provide continuous free updates without expiry notices (unlike norton, which kept on sending expiry notices and wanted their updates to be purchased). I am running windows xp sp2 operating system on my laptop and I think it provides good inbuilt firewall. I will depend on ur suggestions before taking any decision in this matter.

With warm regards,

Dr. Pasand

 

My PC has recently recovered from an infection, it disabled Norton instantly. Now i have a disk with all the software from (click)this thread on malware removal, and the up to date post in a text file on the same disk. I know now if something goes wrong i've got some useful software all on one disk.
I'm currently using Kerio Firewall, AVG anti-virus and Counterspy. They work fine and i'm confident in their ability.

 

Hi everybody

Can I have a few more suggestions please. Thanx 4 ur suggestion MadEddie.

Regards,

Dr Pasand05

 

Hi everybody

Can I have a few more suggestions please.

Regards.

Dr. pasand05

 

I currently use Zone Alarm Security Suite and it has worked extremely well for me. http://www.majorgeeks.com/download4238.html

Before I could afford to purchase Zone Alarm Security Suite
I used AVG (free ) http://www.majorgeeks.com/AVG_Free_Edition_d886.html

Zone Alarm (free) http://www.majorgeeks.com/ZoneAlarm_Free_d388.html

Zone Alarm IMSecure (free) http://www.zonelabs.com/store/conte...c=12bms&ctry=US&lang=en&lid=imspskulist_free2

 

Just dumped NAV 2004 This Year.I have been running AVG Free and Zone Alarm Free for 3 months with no issues at all.I am glad I made the switch.

 

Well, why doesnt the uninstall work? And you probably need to backup your programs, then use system restore.

 

Hi!
I am now converted to AVG free. Have discarded Norton forever. Also using zone alarm, spybot and adaware in addition. Thanx 4 ur suggestions.

Regards,

Dr. Pasand

 

Hi!

It showed file in use or some message that I now don't remember exactly. Anyway it needed the norton removal kit to kick it off from the system.
It worked smoothly.

Regards,

Dr. Pasand