not a virus: virtumonde32 adware hassle

Discussion in 'Malware Help (A Specialist Will Reply)' started by digimarc, Mar 8, 2008.

  1. digimarc

    digimarc Private E-2

    Hi there,

    Another long time lurker, who has found this place helpful on many occasions, but mainly for helping other people. This time however I have had massive problems.

    I had Symantec as my my AV and firewall, and following a trojan problem last year have spyhunter as spyware checker. Well last week I hit a big snag, symantec found vundo and then a few other things, but said it could not delete or quarantine them. It directed me to their own vundo fix tool, which found nothing! Yet after a re-boot every few minutes, there were pop ups saying that vundo and then virtumonde files were present. After a quick read from one or two boards, including this one I tried the Attribune tool.This found several files, but said it could not delete one of them. I tried re-booting and tried this over and over again.

    By this point symantec had stopped finding anything, yet the system was really dog slow. I dumped symantec in desperation, and tired Kaspersky 7.0 suitte. It found lots of things and deleted all of them, but then after re-boot kept popping up with "adware. virtumonde32." It did not offer a chance to delete or do anything with this fall other than block access for it. Incidentally I find Kaspersky very memory hungry and annoying with pop ups every time I do something.

    I then have run through your standard malware guidance and here attach, my log files etc. This is message 1 of 2 with these.

    I am hoping that all is now OK, and guess I will have to stay with Kaspersky, but will need to spend ages training / customizing it. Please can someone look through and tell me if as far as you can see, I am now clean!

    Thanks very much for your help
     

    Attached Files:

  2. digimarc

    digimarc Private E-2

    Re: not a virus: virtumonde32 adware hassle - file 2

    This is message 2 of 2 with these.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Combofix never completed ...did you have a problem with it?

    Let's start with this:

    Please disable all anti-virus and anti-spyware programs while we do the following:

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog469, and save it to your Desktop.
    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

    Be sure to tell us how things are running.
     
  4. digimarc

    digimarc Private E-2

    Hi, Thanks. Will try this. Combo fix finished, but then machine was frozen for hours, so I cold booted.

    Will get back to you, when I have done the above. everything does seem already much better though.
     
  5. digimarc

    digimarc Private E-2

    Hi there, right I have now done all of this and attach the two requested files. It probably is too early to say yet, but all appears to be more like I remember it used to be. I have delays on pages loading on seamonkey, but think this may be Kaspersky rather than anything else.

    Am I clean now. do you think?

    Thanks for all your help by the way.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

    * Double-click ATF-Cleaner.exe to run the program.
    * Under Main choose: Select All
    * Click the Empty Selected button.

    If you use Firefox browser

    * Click Firefox at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser

    * Click Opera at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    Click Exit on the Main ATF Cleaner menu to close the program.

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
  7. digimarc

    digimarc Private E-2

    Ok, all done except re-enabling system restore, which I am about to do. Thanks for all your help, everything does now seem much better, even little things likwe the fact that I had to keep reconfiguring the monitor resolution each tuime I rebooted are now fixed. Browser windows still initially take a while to laod in seamonkey though, and again I assume this is the Kaspersky suite trial I am running. Not saure now whether to keep this or go back to Symantec for which we have a 2 yr license or what to do. Thanks
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well...both are resource hogs. But it is your call. Safe surfing....:)
     
  9. digimarc

    digimarc Private E-2

    Thanks, once again for all your help.

    move to freeware then?
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Move to freeware? That would be my recommendation ...there just isn't much that can't be done using freeware. Avast or AVG ....it would be based on your preferences and ease of use.
     

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