NOt sure if Removed if all Trojans are removed

Discussion in 'Malware Help (A Specialist Will Reply)' started by shannonschow, Jun 7, 2013.

  1. shannonschow

    shannonschow Private E-2

    Please help me. I have read and ran all programs
    tdsskiller, cleaner, rogue, malware, hitman pro, mg tools. Logs attached.
    I am not sure my computer is clean. Can you please look at my logs?
    Thank you so much for your help.
    I am not sure what log I need to attach from MG Tools
    Running Windows 7 64 bit
    Fire Fox

    View attachment TDSSKiller.2.8.16.0_07.06.2013_14.11.24_log.txt

    View attachment HitmanPro_20130607_1428.log

    View attachment MBAM-log-2013-06-07 (14-00-48).txt

    View attachment RKreport[1]_S_06072013_02d1354.txt
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rescan with HitmanPro, when it finds services.exe - Virus, allow it to Replace by clicking the down arrow next to the detection and choosing Replace.

    Then have it remove everything else it found.

    Reboot and rescan with both Hitman and RogueKiller and attach those logs.

    You need to attach the entire C:\MGLogs.zip
     
  3. shannonschow

    shannonschow Private E-2

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Tell me now things are running now.
     
  5. shannonschow

    shannonschow Private E-2

    Here is my log from junkware. I also noticed that this computer has smart pc cleaner and maestro cleaner in the programs control panel. I tried to uninstall them but it wont let me. I am hoping this tool deleted them? I read the text file and saw that it deleted a smart pc cleaner file?

    View attachment JRT.txt
    thanks again for all your help.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can try using Revo Uninstaller to remove that program.

    Tell me how things are running now.
     
  7. shannonschow

    shannonschow Private E-2

    Things are running much better. Thanks
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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