Not Sure If The Laptop Is Infected

Discussion in 'Malware Help (A Specialist Will Reply)' started by arivas92thetiger, May 9, 2016.

  1. arivas92thetiger

    arivas92thetiger Private E-2

    A relative left a laptop at our home a few months back. I finally got around checking it for malware, but I'm not sure it is clean. I am attaching the log files. Could you please assist in removing any malware there may be?

    Thank you in advance for your assistance.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun RogueKiller and have it fix these items:

    ¤¤¤ Registry : 13 ¤¤¤
    [PUP] HKEY_LOCAL_MACHINE\Software\Babylon -> Found
    [PUP] HKEY_LOCAL_MACHINE\Software\Conduit -> Found
    [PUP] HKEY_LOCAL_MACHINE\Software\PerformerSoft -> Found
    [PUP] HKEY_LOCAL_MACHINE\Software\StumbleUpon -> Found
    [PUP] HKEY_LOCAL_MACHINE\Software\Uniblue -> Found
    [PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670} -> Found
    [PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} (C:\PROGRA~1\IObit\SURFIN~1\BROWER~1\ASCPLU~1.DLL) -> Found
    [PUM.HomePage] HKEY_USERS\S-1-5-21-3349332952-1469706943-958985612-500\Software\Microsoft\Internet Explorer\Main | Start Page : https://mysearch.avg.com/?cid={59e0...coid=avgtbavg&cmpid=0116pi&pr=fr&d=2016-02-05 15:21:06&v=4.2.5.441&pid=wtu&sg=&sap=hp -> Found

    Next rerun Hitman and have it fix everything it finds.

    Reboot.

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista,Seven,Eight or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 and 10 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.


    Now rerun both RogueKiller and Hitman and attach those logs as well.
     
  3. arivas92thetiger

    arivas92thetiger Private E-2

    Thank you. Here are the logs...
     

    Attached Files:

  4. arivas92thetiger

    arivas92thetiger Private E-2

    ...and the last one
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Remove what ADWCleaner found and tell me how things are running now.
     
  6. arivas92thetiger

    arivas92thetiger Private E-2

    Thanks again!

    Things are going great, I think. The laptop is slow because it runs an old processor with an old operating system... and with your help I know there's nothing that's not supposed to be running on it.

    My wife's cousin is infamous for visiting all sorts of pirate sites, and he left this laptop at our home last year. Well, finders keepers, but I wanted to clean it.

    Any other recommendations?
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     

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