Not sure if this is malware but..

Discussion in 'Malware Help (A Specialist Will Reply)' started by Cod2, Oct 12, 2008.

  1. Cod2

    Cod2 Private E-2

    I downloaded a program which automatically installs the ask.com toolbar onto your computer. I deleted that already, and the program I downloaded, but whenever I type in a website I want to go to, it automatically redirects me to the ask.com search engine. Basically it's this:

    http://www.bleepingcomputer.com/uninstall/97/Ask.com-Bar.html

    Any idea on how I can stop this?
     
    Cod2, Oct 12, 2008
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide

    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
    TimW, Oct 13, 2008
    #2
  3. Cod2

    Cod2 Private E-2

    Hey I thought you should let you know that I ran a HJT scan and the problem has disappeared. Thank you for the help, I appreciate it, lol.
     
    Cod2, Oct 14, 2008
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    HJT is not a malware removal tool.....I would still suggest that you attach the requested logs so we can be certain it all is removed. :)
     
    TimW, Oct 14, 2008
    #4
  5. Cod2

    Cod2 Private E-2

    Malwarebytes' Anti-Malware 1.28
    Database version: 1266
    Windows 5.1.2600 Service Pack 3

    10/13/2008 3:20:38 PM
    mbam-log-2008-10-13 (15-20-38).txt

    Scan type: Quick Scan
    Objects scanned: 48848
    Time elapsed: 6 minute(s), 44 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)




    Logfile of Trend Micro HijackThis v2.0.2
     
    Last edited by a moderator: Oct 14, 2008
    Cod2, Oct 14, 2008
    #5
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi

    You need to refrain from posting "inline logs" :)

    Please read the below link
    a guide on HOW TO: Attach Items To Your Post

    Thanks
    Kes13!

    When you have read that through please use the "manage attachments" button when uploading the logs
     
    Last edited: Oct 14, 2008
    Kestrel13!, Oct 14, 2008
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Those look good....but you need to attach the logs, not post them in your replies.

    I would like to look at one more, the C:\MGLogs.zip......from running the C:\MGTools.exe.
    :)
     
    TimW, Oct 14, 2008
    #7
  8. Cod2

    Cod2 Private E-2

    I didn't install MGTools because an alert popped up and said it's a bad program.
     
    Cod2, Oct 14, 2008
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    From what? Your AV program? It is possible for that to happen, but believe me, it is not in anyway malware. :)
     
    TimW, Oct 14, 2008
    #9
  10. Cod2

    Cod2 Private E-2

    Yes, my McAfee anti-virus said so. I really don't want to download this. Last time I did, something bad happened. All my other logs were fine though, and the problem has gone now too, can't we just leave it at that?
     
    Cod2, Oct 14, 2008
    #10
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Cod2 the MGTools are one of the most important tools we use in this process, please don't be nervous about anything :) just follow our instructions, they will be clear and concise and we can work out a fix for your machine
    Thanks
    Kestrel13!

    ps..what Mcafee is reporting is a false positive
     
    Kestrel13!, Oct 14, 2008
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This is purely up to you....if you do not feel comfortable doing this, then yes we can leave it alone.....however if you find that you do have ongoing issues, then we will need you to run it at that time.

    Good luck and safe surfing...:)
     
    TimW, Oct 14, 2008
    #12
  13. Cod2

    Cod2 Private E-2

    I don't wish to install this program onto my computer, just to be safe. If I do have to download it eventually, I will. But for now, I'll leave it as it is, because I'm not experiencing anymore problems with my computer. Thanks for all your guys' help though! I really appreciate it :).

    EDIT: I kind of already installed it.. but I don't want to keep it on my computer any longer. I went to my Add/Remove files, but it's not there. How can I un-install it?
     
    Cod2, Oct 14, 2008
    #13
  14. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip :)
     
    Kestrel13!, Oct 14, 2008
    #14
  15. Cod2

    Cod2 Private E-2

    Thank you, once again :). I appreciate it, lol.
     
    Cod2, Oct 14, 2008
    #15
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are quite welcome....safe surfing. :)
     
    TimW, Oct 15, 2008
    #16

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