Not sure what to do from here!

Hi there. I am new to all this so bare with me. I went thru the Read & Run Me instructions and I hope I get what you needed. Before I attempt to attach everything you requested, I will tell you my problems (at least just the computer ones) and hopefully we can fix my problems before I drop kick my computer off my deck. I should also let you know that I still have prehistoric 56k dial-up and it takes a while for me to do things...like 3 days to do your Read & Run list!

My computer info: (being a computer retard, I will just give you all info I can find, just incase)
* I have a Powerspec AMD Athalon processor, 999 MHz, 312 MB of Ram
* 56k dial-up
* File System FAT32
* Free space 2.25 GB, total size 9.30 GB
* I use Spybot S&D, Avasti AntiVirus, SuperAntiSpyware, CCleaner and Windows firewall (I tried Agnitum Outpost but It didn't seem user friendly and it totally bogged down web surfing!)


Situations:
* Unable to use the cd drive on my tower. Had system troubleshoot it and it shows no problem.

* Everytime I try to use Acrobat Reader (5.1) I get a message "Acrobat can't open "---" because it is either not a supported file type or has been corrupted..."

* Had Advance System Optimizer 2.10 installed and am trying to get rid of it cause I don't think it works and takes up too much space. Cant uninstall it. Keep getting an error msg "Cannot delete ShellExt.dll. Access denied".

* "Service Manager not available" message keeps appearing when I try to open files of programs still on my system (ie. Star Office 6.0).

* For a while I kept getting "missing Winzip.hlp" message. I uninstalled what I had an re-installed winzip 11.1. I think this is working now.

* I ran your tests and will attach the requested info. I did find viruses and a trojan horse (learning so many new words these last few days) and am at a loss as to what to do from here.

I stopped before "toggle system restore in Win xp" cause I didn't think I was problem free. thought I would check in to see what to do from here.

I ran
* Avast Antivirus since that is what I already had (takes way too long to download programs) and got 2 reports (attached)
* SuperAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/15/2007 at 12:19 PM

Application Version : 3.9.1008

Core Rules Database Version : 3307
Trace Rules Database Version: 1313

Scan type : Complete Scan
Total Scan Time : 00:59:40

Memory items scanned : 350
Memory threats detected : 0
Registry items scanned : 4069
Registry threats detected : 0
File items scanned : 27174
File threats detected : 2

Background Agent Application by Broderbund Software
C:\WINDOWS\BBSTORE\DSS\DSSAGENT.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{FF64E86A-082B-4706-ACF1-57160D684193}\RP368\A0047163.EXE

* BitDefender (attached log)
* Tried Panda many times but was unable to complete. Would get all the way thru scan and then nothing other than "error on page". I even turned off Avast.

I will continue other tests in 2 post


Karen

 

Not sure what to do from here..part 2

I wasn't sure if I was to post a new thread, reply to post didn't give attachment options.

any way, I also did these tests:

*GetRunKey (see attachment)
*ShowNew (attachment)
*Hijack This (attachment)

I hope I am sending you enough info. I am usually on the computer in the evenings as I have two kids that keep me insane during the day.

Thanks so much for your help. I really am about to send this system flying off my deck!

Karen