novice needs info on drive cleaner

Hi Anabel


What application pops up and tells you this or is it one that wants you to click a link that takes you to a webpage to download software called Drive Cleaner?


Drive Cleaner is known as a Rogue Application and exagerates the items it finds or alledges to find on your PC to get you to pay to install it to remove things that it finds or alledges to find, DO NOT install it and dont pay anything. http://www.symantec.com/security_response/writeup.jsp?docid=2006-062217-0726-99

If you have Microsoft Antispywware beta that your way out of date as that is not called Windows Defender and is a final product, so you will need to uninstall Antispyware beta and install Defender http://www.majorgeeks.com/download4466.html


but what I would do as your getting these Drive Cleaner popups is to run through the below:



Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!



I have moved your thread to malware as I feel this is the best area for your problem above to be looked at as the malware guys are specialists in this area.

 

No not really!

You should run the procedure that Halo gave to you. It sounds like you have a rogue tool installed.