numerous problems found

edbo20 · Jul 12, 2013

This is my brother in laws computer and he asked me to help him clean it.

Can you look at my logs and give me some instruction.

Thank you for your help.

Kestrel13! · Jul 13, 2013

Rerun Hitman and have it delete Malware remnants, & Potential Unwanted Programs.

http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these 4 detections:

[RUN][SUSP PATH] HKUS\.DEFAULT\[...]\Run : crncbbmhu (rundll32.exe "C:\Users\Charles\AppData\Local\Dell Edoc Viewer\crncbbmhu\ihica.dll",CreateInstance [x][x][x]) -> FOUND

[RUN][SUSP PATH] HKUS\S-1-5-19\[...]\Run : crncbbmhu (rundll32.exe "C:\Users\Charles\AppData\Local\Dell Edoc Viewer\crncbbmhu\ihica.dll",CreateInstance [x][x][x]) -> FOUND

[RUN][SUSP PATH] HKUS\S-1-5-20\[...]\Run : crncbbmhu (rundll32.exe "C:\Users\Charles\AppData\Local\Dell Edoc Viewer\crncbbmhu\ihica.dll",CreateInstance [x][x][x]) -> FOUND

[RUN][SUSP PATH] HKUS\S-1-5-18\[...]\Run : crncbbmhu (rundll32.exe "C:\Users\Charles\AppData\Local\Dell Edoc Viewer\crncbbmhu\ihica.dll",CreateInstance [x][x][x]) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.

Allow RogueKiller to fix the item under scheduled tasks if it can.

Delete thia folder if it shows: C:\Users\Charles\AppData\Local\Updater2258...and this one.
C:\Users\Charles\AppData\Local\Dell Edoc Viewer\crncbbmhu

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

edbo20 · Jul 13, 2013

ran your directions suceesfully, I think, but "Allow RogueKiller to fix the item under scheduled tasks if it can..." I am not sure this task completed? It did not present itself.

Logs atached

edbo20 · Jul 13, 2013

I just realized I missed something.

I ran Hitman, but it would not let me delete the malware remnants. It says I must have a product key.

Kestrel13! · Jul 14, 2013

Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

Right-click OTM.exe And select " Run as administrator " to run it.
Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:Files
C:\Users\Charles\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_mpfapcdfbbledbojijcbcclmlieaoogk_0 

:reg
[-HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550055225558}]
[-HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660066226658}]
[-HKLM\SOFTWARE\Classes\Interface\{77777777-7777-7777-7777-770077227758}]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{66666666-6666-6666-6666-660066226658}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{77777777-7777-7777-7777-770077227758}\]
[-HKU\S-1-5-21-588770494-1791299768-2743541811-1000\Software\Cr_Installer\2258\]
[-HKLM\SOFTWARE\Classes\AppID\escort.DLL\]
[-HKLM\SOFTWARE\Classes\AppID\escortApp.DLL\]
[-HKLM\SOFTWARE\Classes\AppID\escortEng.DLL\]
[-HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL\]
[-HKLM\SOFTWARE\Classes\AppID\esrv.EXE\]
[-HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}\]
[-HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}\]
[-HKLM\SOFTWARE\Classes\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}\]
[-HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}\]
[-HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}\]
[-HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}\]
[-HKLM\SOFTWARE\Classes\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191}\]
[-HKLM\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}\]
[-HKLM\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}\]
[-HKLM\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}\]
[-HKLM\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}\]
[-HKLM\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}\]
[-HKLM\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}\]
[-HKLM\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}\]
[-HKLM\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}\]
[-HKLM\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}\]
[-HKLM\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}\]
[-HKLM\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}\]
[-HKLM\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\escort.DLL\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\escortApp.DLL\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\escortEng.DLL\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\escorTlbr.DLL\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\esrv.EXE\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}\]
[-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}\]
[-HKLM\SOFTWARE\Wow6432Node\Funmoods\]

:Commands
[emptytemp]
[Reboot]

Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
OTM may ask to reboot the machine. Please do so if asked.
Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document into a text file and attach it here in your next post.

Now rerun Hitman again and attach the latest log from doing so.

edbo20 · Jul 14, 2013

otm ran. Hitman ran but would not let me delete. It says I need a product key.

Attached are logs

Kestrel13! · Jul 15, 2013

Right-click OTM.exe And select " Run as administrator " to run it.

Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.
Code:
:reg
[-HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550055225558}]
[-HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660066226658}]
[-HKLM\SOFTWARE\Classes\Interface\{77777777-7777-7777-7777-770077227758}]
[-HKLM\SOFTWARE\Classes\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191}]
[-HKLM\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}]
[-HKLM\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}]
[-HKLM\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}]
[-HKLM\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}]
[-HKLM\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}]
[-HKLM\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}]
[-HKLM\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}]
[-HKLM\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}]
[-HKLM\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}]
[-HKLM\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}]
[-HKLM\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}]
[-HKLM\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}]

:Commands
[emptytemp]
[Reboot]
Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.

Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.

OTM may ask to reboot the machine. Please do so if asked.

Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document into a text file and attach it here in your next post.

Again, rescan with Hitman and attach log please.

edbo20 · Jul 15, 2013

thank you attached

Kestrel13! · Jul 16, 2013

Run this and attach the results.

Using ESET's Online Scanner

edbo20 · Jul 17, 2013

completed task attached

Kestrel13! · Jul 17, 2013

Please rerun Malware Bytes twice back to back, attach logs from each run.

edbo20 · Jul 17, 2013

scans attached

Kestrel13! · Jul 18, 2013

My only concern now is what Hitman keeps detecting. I have tried several times to be rid of them but they are proving stubborn registry entries. How comfortable are you in the registry?

edbo20 · Jul 18, 2013

I'm pretty comfortable with following directions, as long as they are accurate.

Kestrel13! · Jul 18, 2013

Navigate to these keys and delete them.

HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550055225558}

HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660066226658}

HKLM\SOFTWARE\Classes\Interface\{77777777-7777-7777-7777-770077227758}

HKLM\SOFTWARE\Classes\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191}

HKLM\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}

HKLM\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}

HKLM\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}

HKLM\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}

HKLM\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}

HKLM\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}

HKLM\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}

HKLM\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}

HKLM\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}

HKLM\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}

HKLM\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}

HKLM\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}

Reboot the machine, rescan with Hitman and attach the new log.

edbo20 · Jul 18, 2013

deleted and scan attached

Kestrel13! · Jul 19, 2013

What issues remain?

edbo20 · Jul 19, 2013

I don't see any. It's running much better and faster since we started.

Your service is invaluable. I tell everyone I come in contact with about MajorGeeks. I've been using you guys for years. Thank you so much for helping me and my brother in law.

Kestrel13! · Jul 19, 2013

You are very welcome. Safe surfing!

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /uninstall

Notes: The space between the combofix" and the /uninstall, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
related to MGtools and some other items from our cleaning procedures.

If you are running Win 7, Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning procedures pointed to by step 7 of the READ ME
for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

edbo20 · Jul 19, 2013

I have one final question. I have installed Avira Free Anti-virus. Would I also run Windows Defender at the same time?

Kestrel13! · Jul 20, 2013

Should I deactivate Windows Defender, if I use Avira Software?

numerous problems found

edbo20 Corporal

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

edbo20 Corporal

Attached Files:

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Attached Files:

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edbo20 Corporal

Attached Files:

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edbo20 Corporal

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

edbo20 Corporal

Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

edbo20 Corporal

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Attached Files:

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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