o god im having probs with some viruses

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Please follow the steps below:

- Look in Add/Remove programs for anything labeled WebHancer and uninstall if found.

- download Nail/Bolder/Aurora Remover 0.3.1 Beta and save it to its own folder like c:\ABIremover

- Now extract the abiremover.exe file from the ZIP file into the folder you created but do not run the EXE yet. We will run it later.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support


Make sure you check version numbers and get all updates.

- Now while still in safe mode, run the abiremover.exe but make sure you are physically disconnected from the internet (unplug your cable to be sure). Just click install, wait (explorer window will disapear)

- When abiremover finishes just reboot into normal and continue with the below steps.


Also download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster
• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.



After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

 

Also note some additional problems which are part of the reason you are so badly infected:

- Your Windows OS has not been updated to the current revision level. Missing many updates.
- No Antivirus application
- No firewall

We will address all of this later after malware has been removed and you have a lot of malware.

 

The READ ME clearly states

 

Are you the Administrator and are you logged on with administrator priviledges? If not, you will not be able to install anything.

 

Follow the steps that do not require any installation. You may be able to run ABIremover, definitely you can run hoster, and you can work up to & including step 5 of the READ & RUN ME. Try to run two of the online scanners. After that skip to step 7 and follow those steps exactly.

 

One of your many problems is a Look2Me infection and you will have to run this: Running Spy Sweeper...

Let's try to complete one thing at a time. Run the above and post the spysweeper.txt file log as an attachment to your next message. Don't do anything else but this.

I'll be out for a few hours and will log back in later to see how this worked.

 

Yes! It is shutting down your Desktop so it can fix problems in the background. They cannot be fixed with explorer.exe running which is what displays you Desktop.

 

Tell me exactly what it is (exact name and where you are getting it from) that you plan on downloading. There are a lot of bad rogue tools out there that do more harm than good.

 

Also many programs out there will just detect stuff (sometime falsely) and then you must buy it to remove what they find. If you want to but something, buy Spy Sweeper. It is one of best available.

 

Tell me the exact program you are referring to. Using non-exact incomplete names does not help us.
If it was just Kill2me, it will not fix the Look 2 Me forms that exist.
If it was Look2Me Remover it may have worked.

 

Have you completed running all of READ & RUN ME FIRST Before Asking for Support

If not please do so. And in step 6 make sure you click Special Removal Procedures which covers Smitfraud and PSGuard

 

Please be more specific with your answers. What is "most"?

Deleting a registry is deleting something!!! I repeat. Kill2Me will NOT fix the latest forms of Look 2 ME.

Attach a new HJT log.

 

You cannot do all of step 6 if you cannot install software.

CCleaner is what you should be running. It is much more efficient then disc cleanup. But if you cannot install it then you cannot use it.

Please go to the below link and download and install the latest MS installer.

Windows Installer 3.1 Redistributable (v2)

Let me know if that fixes the install problems.

 

First do what I gave you in message number 26.

Also more important, you did not follow my instructions from message # 3. I repeat

 

What is the exact error message?

Complete the rest of what I gave you in message # 28.