Ok, now what?

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis --> the last scan to run after renaming it.
    

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

First ..re-run Counterspy and have it fix/quarantine everything that it finds ...It's why we have you run it.

Please use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 10"
J2SE Runtime Environment 5.0 Update 11"
J2SE Runtime Environment 5.0 Update 4"
J2SE Runtime Environment 5.0 Update 6"
J2SE Runtime Environment 5.0 Update 9"
Java 2 Runtime Environment, SE v1.4.2_04
MarketResearch

Then use windows explorer to find and delete:
C:\Documents and Settings\User\Local Settings\Application Data\Viewpoint
C:\Program Files\Common Files\Viewpoint

Make sure you have no AV or Anti-spyware programs running that might prevent the HJT fix. Tell me if you get any messages when doing this.
Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking fix, exit HJT

Now attach new logs for:
ShowNew
GetRun
HJT
Counterspy

 

Your logs look clean. You may uninstall any programs we had you download (including CounterSpy, etc).

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
* go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!

 

As the cleanup link stated, you should only run one anti-virus program (your choice based on whether it is free or paid for).

Spyware blaster is an active utility and will not notify you..it just blocks...which is good.

Occasionally running adaware, spybot , etc for backup protection is fine.

The Java we had you uninstall is not something that you need worry about..it's just old versions that are outdated and prone to virus/spyware attacks (people find ways of exploiting them). Keeping the latest versions will reduce your vulnerability to those types of attacks.