Ok...now what?

Only Trend Micro has a version to work with FF. But we don't use that in our recommended default steps.

Where is the Panda log?

 

Re: Panda scan log?

I don't believe that your problems are really malware related but we have few things to clean up.

Is the below really a game that you downloaded? Is it clean?
C:\WINDOWS\Start Menu\Programs\Games\Stress Game.exe

Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Additional step to delete bridge.dll:

- Click Start, Run, and enter cmd in the box and click OK. This opens a commend prompt windows.
- Enter the following command lines each followed by the enter key
cd C:\Windows\Downloaded Program Files\
attrib -r -h -s bridge.dll
del bridge.dll
exit

Now locate the below files with Windows Explorer and delete them:
C:\WINDOWS\SYSTEM\ALXRES.DLL.bak
C:\WINDOWS\INF\BI8.INF
C:\WINDOWS\Desktop\outlook express\Jokes\wpad.eml[wpad.exe]

Now reboot and post a new Panda log.

You can also tell me if there is any improvement but I doubt these were related to your problems.

 

Sorry about that. It is cmd on Win NT, 2K and XP. For Win 9X and Me it should be command to get to the command prompt. Use that and run the steps because the below file is still found by Panda:

C:\WINDOWS\DOWNLOADED PROGRAM FILES\bridge.dll

Are you sure you did that registry patch? Did it say it was successfull? It still shows in your log and it should have been removed by the patch.

Also empty your Recycle Bin and cleanup the FireFox cookies if you want them not to show in a Panda scan. But note that cookies will just keep coming back when you surf. It is normal.

 

Looks to me like something is blocking the file deletion and the registry change because your log still looks the same.

Is the version of CounterSpy you have a paid version? If not, uninstall it and repeat the fixes. Also you make sure you close all browsers before trying the fixes.

Are you sure the deletion of the file is working properly? You must make sure that your command line prompt is showing that you are in the C:\Windows\Downloaded Program Files folder befroe trying to delete the file.

If this does not work, we may need to delete the file after booting your PC in MS-DOS mode.

 

It was already in my instructions. The first command to run is:
cd C:\Windows\Downloaded Program Files\

Make sure the prompt now shows the correct path.

Try it after reboot. Or try it in safe mode.

 

Try putting quotes around the path info like below:

cd "C:\Windows\Downloaded Program Files"


Does that work?

 

Have you tried the registry patch (see msg # 5) again since uninstalling CounterSpy?

 

Nope! The below is still there!

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{014DA6C9-189F-421A-88CD-07CFE51CFF10}

Do you know how to use the registry editor and how to take Ownership of a registry key?

If not then download and install the below which may be easier to use:

Registrar Lite

Then run Registar Lite and navigate your way to that registry key. Once you have selected it, click on the top menu where it says Security and select Take Ownership. It should respond with a message telling you which user has taken ownership of the registry key (ir should be the user account you are login on with). Click OK.

Then right click on the key and select Delete. Let me know if that removes the key.

 

Sorry about that! I forgot you had Win ME.

If you installed Registrar Lite then use it to locate that key and see if you can just delete it. Try it in safe mode if necessary. Make sure you shut download ALL browsers and antivirus and antispyware applications first.

 

No! If your Panda log no longer displays the registy key, you should be okay.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You're welcome.

What is your CPU speed and how much RAM do you have in your PC?