Online scans

Discussion in 'Malware Help (A Specialist Will Reply)' started by jmtjet, Nov 30, 2006.

  1. jmtjet

    jmtjet Private E-2

    Hello, I'm trying to clean up my granddaughters computer(Dell Dim.2400, WinXP home SP2,IE 6). I've removed a lot of malware using AVG anti-spyware, Ad-Aware, FixBlaster removal tool, Spywareblaster and AVG antivirus. I'm trying to prepare the computer for a HiJackThis log for posting, but an unable to run an on-line scan. I tried Bitdefender-stalls at 91%, Panda-nada, got a red X in the scan box. Any suggestions as to how to get the online scanners to work? Thanks.

    PS: So far I've removed about 200 malware and trojans and the computer still boots slow.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    If the online scanners are not working for you at present then please attach the other logs requested in our guide fo now.


    When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy
    • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis
     
  3. jmtjet

    jmtjet Private E-2

    HJT log

    OK,I've gone through the steps as best I could and I think I'm ready to post a log. This log is from my grand daughters computer.
     

    Attached Files:

  4. jmtjet

    jmtjet Private E-2

    Re: HJT log

    EDit to the above post:

    I didn't read the reply to my post below before I made the post above.

    I was unable to to get a log from AVG Antispyware even though I had checked the box to make a report? I'll get the others and post them in a follow up. Sorry. :)
     
  5. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I have merged your threads together so please post in here from now on. Also, if you have ran all of the steps in the READ ME please attach all of the logs so we can help you.
     
  6. jmtjet

    jmtjet Private E-2

    Here's the 2 other logs.
     

    Attached Files:

  7. jmtjet

    jmtjet Private E-2

    also, ran Counterspy, but didn't attach the summary-way to big.
     
  8. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Did you run the online scans? If so attach the Bit Defender and Panda logs.
     
  9. jmtjet

    jmtjet Private E-2

    I tried too. BitDefender would not run, and Panda ran-found a small amount of spyware-wanted $12.95 to clean-I opted out-no log. Thanks for your reply.
     
  10. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    You can get the Panda log, you have to follow the instructions in the READ ME to get and attach the log.
     

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