our computer is freezing during start up

Welcome to Major Geeks!

Please describe what you mean in more detail. What is your definition of freezing?

For example:

• Do you mean that it is slow during startup and loading of programs after you log in? Like it takes a long time before you can do things?
• And does it work normally after this?
• Or does it "freeze" at other times too?
• Does it happen in safe boot mode too?

 

Okay then if none of then your problem is not malware. It is just what you are running at startup. The two largest reasons are your Roxio software and Norton. You also have lots of other unnecessary items loading at startup. You should see the part of the READ & RUN ME where it explained how to deal with startups. You can also post in the Software Forum for any additional non-malware questions, but I will point out below a few things I would suggest that you don't need to run at startup or things to consider uninstalling.

• Consider uninstalling any toolbars that you don't really need (like Google & Windows Live)
• Do you use the Roxio Software, if not then uninstall it. Otherwise find something better like Nero.
• Uninstall the Google Update software
• Uninstall "Secure IE 2007" which you really don't need especially with an updated IE8.
• Uninstall Viewpoint Media Player as requested in the READ & RUN ME

Now reconsider how many of the below items you are loading at startup that are really necessary. You need to figure this out for yourself since we have no idea what you really think is important:

Things I would immediately say that are unnecessary wastes of system resources and that are slowing you down are the below items from the above list: