outerinfo and ...more?!

Discussion in 'Malware Help (A Specialist Will Reply)' started by cgbmax, Jul 16, 2008.

  1. cgbmax

    cgbmax Private E-2

    Hi,

    my PC was recently infected with Outerinfo - I un-installed it (using the un-install tool provided by them), ran AVG (which found several other threads and removed them) but the problem is re-occurring: every time I open a web page an additional page will usually follow.

    Should I run Combo Fix or HijackThis yet or should I try other removal tools first? (i.e: malwarebytes, superantispyware or spybot)

    Thanks
     
    cgbmax, Jul 16, 2008
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

    READ & RUN ME FIRST. Malware Removal Guide
     
    chaslang, Jul 16, 2008
    #2
  3. cgbmax

    cgbmax Private E-2

    thanks chaslang,

    my wife ran antispyware and after the scan the computer rebooted and never recovered - I only could have him work on safe mode - nothing else will work.
    I'm planning on re-installing XP. any ideas?

    Thanks again for taking the time to reply.
     
    cgbmax, Jul 17, 2008
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What is "antispyware"?


    Yes run the procedure already given but run it in safe boot mode if that is all you can boot to. If you don't run the procedure and attach the logs that are requested, we cannot help you since we have no information to go on.
     
    chaslang, Jul 17, 2008
    #4
  5. cgbmax

    cgbmax Private E-2

    Hi again,

    SUPERantispyware - sorry for not being specific..
    after the scan was finished the computer rebooted and XP couldn't load after that. It will only reboot in safe mode. Hope that will help.
     
    cgbmax, Jul 17, 2008
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay so as I stated in my previous message, you need to continue in safe boot mode and you need to attach logs from the scans.
     
    chaslang, Jul 17, 2008
    #6
  7. cgbmax

    cgbmax Private E-2

    I will sure do that..thanks again!
     
    cgbmax, Jul 17, 2008
    #7
  8. cgbmax

    cgbmax Private E-2

    The PC will not reboot in Safe Mode either - will need to reinstall the OP. Now, presumably the PC will be free of viruses and spyware, if I run SUPERAntispyware in conjunction with AVG a/o Avast, would this somehow interfere with one another?
    Thanks,
     
    cgbmax, Jul 18, 2008
    #8
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What changed? In msg # 5 you said it ran in safe mode.

    SUPERAntiSpyware (aka: SAS) is an antispyware program and does not interfere with an antivirus program which AVG and Avast are especially since the free SAS is only a scanner and provides no active protection. Note: You must not run both AVG & Avast. Only 1 antivirus should be installed.

    You should see the below:

    How to Protect yourself from malware!
     
    chaslang, Jul 18, 2008
    #9
  10. cgbmax

    cgbmax Private E-2

    it did run but now it doesn't anymore - nothing really changed since yesterday. I get a black screen and nothing more.
    After reinstalling should I run a check scan, just in case?
     
    cgbmax, Jul 18, 2008
    #10
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes but you should make sure that you have completed all of the instructions in the How to Protect yourself from malware! link first. Do this as quickly as possible after the reinstall to get the PC properly protected.
    ​
     
    chaslang, Jul 19, 2008
    #11

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