outerinfo, r?ndll.exe, and other virus and trojans problems

Please uninstall the below as requested in step 0 of the READ ME:
Viewpoint Manager (Remove Only)
Viewpoint Media Player

Now attach the other logs requested in the READ ME:

• CounterSpy
• BitDefender
• Panda ActiveScan

Then after doing the above (including attach the requested logs), continue on with the below.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

 

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 6

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {1F9080E1-34E6-46CE-A71A-E780A983B720} - (no file)
O2 - BHO: (no name) - {31732F1D-E947-4B56-8253-AC5A0126FE82} - C:\WINDOWS\system32\pmkhi.dll (file missing)
O2 - BHO: (no name) - {8FF66D25-0642-468C-9E49-3F51DB7A01BA} - (no file)
O2 - BHO: (no name) - {C68AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - (no file)
O2 - BHO: H - {C9905EF0-610F-4404-9030-A3F345D069F5} - C:\WINDOWS\system32\comi2.dll (file missing)
O4 - HKLM\..\Run: [mav_startupmon] "C:\Program Files\Common Files\WinAntiVirus Pro 2007\mav_startupmon.exe"
O4 - HKCU\..\Run: [Tbsa] "C:\PROGRA~1\SSTEM~1\ntvdm.exe" -vt yazb
O4 - HKCU\..\Run: [Eoz] "C:\Program Files\?ymantec\w?crtupd.exe"
O4 - HKCU\..\Run: [Vqj] "C:\Documents and Settings\Melody Smith.MELODY\My Documents\W?nSxS\r?ndll.exe"
O20 - Winlogon Notify: pmkhi - C:\WINDOWS\system32\pmkhi.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 8 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Please attach the requested log from Avenger.

 

It actually appears that you did not run Avenger properly since many things it should have deleted are still there and you log file shows as 0 bytes. Try the Avenger procedure again but first uninstall CounterSpy. Make sure you run the procedure properly. Then attach the log from Avenger.

 

Okay that looks better. Now attach a new ShowNew log and also tell me how things are working?

 

Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!