Outlook 2002 Rules Wizard not Responding

Can someone please help,

having created a rule in Outlook by right clicking on an email, I cannot edit or delete the rule because after clicking on Tools and then clicking Rules Wizard nothing happens. The rules wizard doesn't respond I don't get it help

 

Wellcome to MG...!

Which Outlook are Using,

MS Outlook or Outlook Express,
Coz if you Say Tools > Rules Wizard then i guess its MS Outlook ?

also please let us know Which OS
What Troubleshooting have you done till now

 

Thanks, MS Outlook, XP home edition. So far I've just run detect and repair from the help menu, I've swtched off and rebooted, and I tryed to open the rules wizard from the Organizer, no joy.

 

Chk if this helps

 

Still no joy, this sure is time consuming. I've tryed a few more things: I checked if the same copy of MS Outook works correctly on my other PC to my joy it did! I thought great I'll double check so I Uninstalled and reinstalled it still worked. However, this turned out to be a complete waste of time when I tryed this on my office PC. The only difference I can make out between the two PC's is that the office PC has Norton internet security 2006 and the othe has an earlier version of Norton. I also tryed to play around with a search to find the wizard file I came across RWIZ1.ECF but no joy there either. Bottomed out!!!! Can anyone help please.

 

Hmm, maybe try disabling Norton Email scanning, and the spam filter and the office add-in plug-ins, and test (should be available within the Norton settings; if you have trouble finding them, let us know; I'm not real familiar with the Norton screens but I bet someone else here is)

Also, try it in outlook safe mode (start->run: outlook /safe), let us know if it works!

If that fails, maybe try a new Outlook profile (http://support.microsoft.com/kb/287072/en-us; make sure you don't miss the "prompt for a profile" section), and test the rules wizard in the new, blank profile. If it works, you can import information from the broken profile as per http://support.microsoft.com/kb/287070/en-us, and export and import the rules by going into the rules wizards, and options->export (I THINK... been a while since I worked with Outlook XP ). Make sure you keep the old profile around .

Hope this helps!