Page Fault Error...Please God Help Me!!!

Ok guys, got a unique one for ya.

I have a work laptop I use at home and it's a Dell E6400. I was working yesterday morning when I noticed it got a little sluggish. I did a cntrl+alt+delete and looked at the task manager and saw nothing out of the ordinary or hung up so I closed it and in a few it was better. Well later on that day I was working and finished up uploading some files to our server (done via VPN with my office) and was just about done for the day. I closed that window and opened gmail to check my email. I got up to go get a cup of coffee and when I came back into my office about 15 mins later I had a BSOD with the error message "PAGE_FAULT_FOUND_IN_NONPAGE_AREA". I then tried a regular reboot since this has happened to me before where it's frozen up and then did a dump. When it rebooted it did the same thing. I tried to reboot to safe mode using "last known settings that worked" as well as command line to attempt to do a chkdsk as I heard that might help. When it starts to go into safe mode half the files load then goes to a screen with the error "0x0000007e" dump.

My only option at this point is to drive to the office (3 hours away) to have it formatted since it's a corporate leased machine. I do have a linux live CD I'm using to get online and post this so I was gonna see if there's a way I can use some internet tool to diagnose the issue. Linux doesn't see my hard drive but I thought that might be an issue with it being formatted for Windows XP.

I'm running XP, 2gb RAM, Duo Core 2.2ghz processor and nothing other than a docking station. (yep, tried undocking and removing battery too).

Any thoughts??? The winner gets my 100% appreciation and admiration!!!

 

This is not God, but He's a friend of mine...

One thing you might try is testing your RAM - remove one stick at a time (if you have more than one) then try booting.

The following has more info:

From: http://msdn.microsoft.com/en-gb/library/ms793437.aspx

Cause

Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.

Resolving the Problem

Resolving a faulty hardware problem: If hardware has been added to the system recently, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. You should run hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer.

Resolving a faulty system service problem: Disable the service and confirm that this resolves the error. If so, contact the manufacturer of the system service about a possible update. If the error occurs during system startup, restart your computer, and press F8 at the character-mode menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time.

Resolving an antivirus software problem: Disable the program and confirm that this resolves the error. If it does, contact the manufacturer of the program about a possible update.

Resolving a corrupted NTFS volume problem: Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for problems between the SCSI controller and the disk.

Finally, check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Disabling memory caching of the BIOS might also resolve it.

 

Ok, follow up. I took the case off and saw that even though I have 2gb RAM, it's only one chip there as the top slot is open.

I would try a "chkdsk /r" but it won't boot into safe mode to let me do that. When I go to boot to safe mode I get the 0x0000007E BSOD. I have tried running the diagnostic that comes with the computer by tapping F12 and going into the bios diagnostic program and all tests on HDD and memory come back as "passed" and I did let it go for the extended tests which took like an hour.

I have a version of linux live CD and ran a memtest with it also and same thing, came back passed.

When this happened I wasn't doing anything, just browsing the web and stopped to get a cup of coffee and when I came back saw the BSOD with the page fault error. I have no idea what could have caused this. I REALLY don't want to have to drive to our main office to have the HDD swapped out. Is there a way I can run some kind of online chkdsk from this live linux cd? Or would that even help since the diagnostic scan seemed to report the drive ok?

*getting ready to throw the damn thing out the window*

Thanks and oh by the way, HAPPY NEW YEAR!!! :cool

 

Checked Device Manager? Run a chkdsk c:/r from a command prompt when booting normally. Sounds like a hardware problem (graphics?). How much space left on HDD? Perhaps a BIOS problem as well. Good you have a bit of knowledge of Linux, bailed me out of Windows problems on more than one occasion.
http://support.microsoft.com/kb/330182
http://support.microsoft.com/kb/330182
Funny you can't see or mount your Windows drive with Linux Live CD or boot into safge mode, recent Linux distros read and write to NTFS volumes out of box.

 

Bad news is, like you, I had a sluggish morning on my work PC recently too - turned out to be the mother board.

Two other suggestions:

1. Give up coffee

2. Make sure the window's open.

:-D

 

I had a ton of space left on the HDD, somewhere in the neighborhood of 80 gb. I can't get into safe mode to do a chkdsk because when I try and select "last known good config that worked" it goes to a 0x007E blue screen and thought maybe I could do something with the linux live cd but can't figure out how. How would you mount a hard drive that's already formatted with windows and not overwrite the windows software? I'm also limited with what I'm allowed to do since it is a work pc and I can ultimately take it to them to swap it with another one but that's a 3 hour drive and I was hoping to avoid that.

I have noticed that I can get all the way til the windows splash screen and it hangs and errors out just before you would normally see the windows welcome screen. I don't know if that means anything but it appears to be just about there before it craps out.

I appreciate all the input. By the way, no go on the coffee, I need it to survive these little adventures! And I wish I could toss it out the window but like I said, it's a work pc and well...I kinda need my job right now!

 

I don't suppose you have the windows CD?? Maybe your work could mail one to you. Then you could try booting from it. Or can you make a boot CD from another computer?

I suppose all the connections are good. Maybe pull out the RAM and put it in the other slot. I know you're getting good test results, but it might be worth a try, just in case. Check the HDD connections as well. Anything that moves! (I'm using a 5 year old CRT monitor at the moment - it was my son's. It was going purple all the time, so I unplugged and re-plugged a few connections in the back (being careful not to zap myself), even though they looked good and clean, and voila - working like a dream now. (I had tried cleaning the dust out first, but that didn't do it.) On the other hand, I don't drink coffee.rolleyes)