Panda Platinum 2006

I used Panda Platinum Internet Security 2005 with no problems at all and found it to be so much better than the usual suspects (Norton etc) that I decided to buy the 2006 version. I am running Windows XP and blueyonder (Telewest) is my broadband ISP.

Since I installed the 2006 version I have been having major problems with my internet access. Basically I keep getting error messages telling me that the page is not found, and the only way I can connect to the internet is to reset my connection via the command prompt each time I log on - using nets winsock reset This fix was suggested by my ISP who has confirmed that there is no fault with my service or modem.

I have emailed Panda at the addy given on the box, only to get a reply a week later telling me that they had forwarded my query to the (unspecified) UK Panda help address.

In the meantime my internet connection is hit and miss. Sometimes the command prompt above doesn't work and I find that in that case switching my machine and modem off for a while and then switching back on again can help.

Am I going mad? Is there an obvious fix to this that I am missing? Please help before I tear all my hair out!

Thank you.

 

Thanks for the contact details that is really helpful. I will get on to them straight away.
To answer your questions, I did uninstall Panda 2005, and yes I can access the internet when Panda is not running. But I am nervous to do that as I have broadband and somehow expect to get all sorts of nastie lurgies without the security protection. I guess I could enable the Windows firewall but I don't trust Microsoft products!

I will let you know how I get on with Panda UK. I wonder why my software had the USA contacts but no UK contacts? - I bought it from Amazon UK.